Bilingual Client Bill Representative (French/English Required)

What it’s like to be a Northbridge Client Bill Representative When our brokers, agents and clients have a question about the billing of their insurance premiums, the Client Bill team provide excellent customer service to answer and support their needs. The most important characteristic of our Client Billing team is the level of customer service they provide. Working with brokers, agents and clients over the phone or email they respond in a timely manner and can come up with payment solutions that suit both the client and the customer. In supporting the Premium Accounting team, they bill insureds for their premiums while also following up on past due premiums, canceling policies, and pursuing outstanding earned premiums. They maintain daily and weekly reports, notify brokers and insureds of missing bank information and overdue payments, while also auditing files on a regular basis to look for discrepancies and inconsistencies. We want your talent If you are great at: Customer Service Analyzing information Problem solving If you have: Post-Secondary education (College or University) 2+ years of front-line customer service experience Previous accounting, accounts receivable or collections is an asset Must be fully bilingual in both English and French, verbally and in writing Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days We’re committed to pay transparency and fairness. The base salary range for this role is $43,000 - $65,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-Hybrid Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Provide customer service to brokers and clients regarding insurance premium billing and payment solutions. Support the Premium Accounting team by billing insureds, following up on overdue payments, and auditing files for discrepancies.

Requires post-secondary education and at least 2 years of front-line customer service experience. Full bilingualism in English and French, both written and verbal, is mandatory.

• Hybrid Work • Employee Share Purchase Plan • Pension Plans • RRSP • Staff Insurance Discounts • Flexible Health Benefits • Early Leave Days • Wellness Programs • Rewards and Recognition Programs • Education Assistance • Internal Mobility • Leadership Training • Mentoring Programs • Donation Matching • Team Volunteer Days

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Information Analysis
• Problem Solving
• English Proficiency
• French Proficiency
• Microsoft Office
• Accounts Receivable
• Collections
• Billing
• Communication

• Customer Service & Support
• Finance & Accounting
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine