Claims Appraiser, Commercial Auto & Equipment

Job Posting What it’s like to be a Northbridge Claims Appraiser: As a Claims Appraiser you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Appraisers are responsible for reviewing and assessing the value of heavy commercial vehicles through photo-based estimating. They have strong attention to detail, are analytical and able to “connect the dots” in every claim they manage. Working in a collaborative, tight-knit team, there is the opportunity for coaching, mentoring and development from our more experienced Appraisers to help grow both your customer service and problem-solving skills. We want your talent if you are great at: Investigating evaluating and appraising physical damage losses Effectively managing a busy day to day schedule Providing a great Customer experience And you have: Post-Secondary Education in an Insurance focused program or related program Working towards the CIP designation an asset Minimum 5 years of estimating/appraisal experience Experience with Mitchell Workcentre, Mitchell Connect and Mitchell Ultramate Strong technical skills with MS Office Suite Ability to clearly communicate with Claimants, Brokers, and vendors We really mean it when we say we put you first. Here are a few ways how: Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days We’re committed to pay transparency and fairness. The base salary range for this role is $56,000 - $84,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-JP1 #LI-Hybrid Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

The Claims Appraiser is responsible for reviewing and assessing the value of heavy commercial vehicles using photo-based estimating techniques. They must effectively manage a busy daily schedule while providing excellent customer service to claimants, brokers, and vendors.

Candidates must have a minimum of 5 years of estimating or appraisal experience and post-secondary education in an insurance-related program. Proficiency with Mitchell software and the MS Office Suite is required, with a CIP designation considered an asset.

• Hybrid work • Employee share purchase plan • Pension plans • RRSP • Staff insurance discounts • Flexible health benefits • Early leave days • Wellness programs • Education assistance • Donation matching • Volunteer days

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Claims appraisal
• Commercial auto estimating
• Photo-based estimating
• Analytical skills
• Attention to detail
• Customer service
• Problem-solving
• Mitchell Workcentre
• Mitchell Connect
• Mitchell Ultramate
• MS Office Suite
• Communication
• Insurance claims management
• Commercial Real Estate
• Hybrid Model
• Workplace Inclusivity
• Artificial Intelligence
• Customer Relationship Management
• Casualty Insurance
• Customer Service
• Fibre Channel Over IP
• Problem Solving
• Leadership Development
• Mentorship
• Microsoft Office
• Coaching
• Prioritization
• Detail Oriented

• Finance & Accounting
• Customer Service & Support
• Transportation
• Claims Appraiser
• Auto Damage Appraiser
• Valuers and Loss Assessors
• Insurance Appraisers, Auto Damage

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine