Client Service Associate

What it’s like to be a Federated Client Service Associate Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business. The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail. We want your talent If you are great at: Customer Service & Communication Handling high-volumes of requests in a timely and accurate manner Assisting your Commercial Insurance Specialist If you have: Post-Secondary education (College or University) 2 years of front-line Customer Service experience A competitive spirit and a desire to deliver a high level of performance Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. We’re committed to pay transparency and fairness. The base salary range for this role is $52,000 - $78,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-TS1 Who we are: We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

The Client Service Associate provides excellent customer service and supports the Commercial Insurance Specialist in the daily management of their book of business. Responsibilities include handling high volumes of requests accurately and maintaining efficient office operations.

Candidates must have post-secondary education and at least two years of front-line customer service experience. Proficiency in Microsoft Office and strong communication skills are required for this role.

• Employee share purchase plan • Pension plans • RRSP • Staff insurance discounts • Flexible health benefits • Wellness programs • Rewards and recognition programs • Education assistance • Donation matching • Team volunteer days

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Multi-tasking
• Attention to detail
• Microsoft Office
• Time management
• Teamwork
• Commercial insurance support
• Workplace Inclusivity
• Artificial Intelligence
• Customer Relationship Management
• Customer Service
• Fibre Channel Over IP
• Leadership Development
• Mentorship
• Multitasking
• Prioritization
• Detail Oriented

• Customer Service & Support
• Finance & Accounting
• Administrative
• Client Service Associate
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine