Service Manager

Résumé du poste

The Service Manager will lead daily operations, manage shop workflow, and coach the service team to drive growth and profitability. They are responsible for monitoring key performance indicators and ensuring an exceptional customer experience while expanding service volume.

Détails du poste

Automotive Service Manager - Fort Erie Toyota Expected Annual Compensation: $90,000–$140,000 Monday to Friday | Vehicle Allowance | Benefits | Monthly Performance Bonuses Fort Erie Toyota is looking for a talented automotive service professional to lead our service department and its next stage of growth. You will join a strong operation completing approximately 500 repair orders per month, with a strong Effective Labour Rate and Hours Per Repair Order above the national brand average. Our goal is to grow to 800 monthly repair orders within 36 months while continuing to deliver an exceptional customer experience. This opportunity is open to a high-performing Service Advisor ready to move into leadership, an experienced Assistant Service Manager or an established Service Manager looking for a meaningful growth opportunity. The Opportunity: Our department currently includes: Eight service bays and a dedicated alignment rack Four licensed technicians One apprentice and one lube technician Two established Service Advisors Approximately 500 repair orders per month The Service Manager will lead daily operations, develop the team and help drive sustainable growth. You will have meaningful input into hiring, performance management, scheduling, shop workflow, training, processes and KPI management. As volume grows, Fort Erie Toyota is committed to adding technicians, advisors and support staff, investing in marketing and customer retention, and expanding equipment and shop capacity. What You’ll Be Doing: Lead, coach and develop Service Advisors and technicians Manage appointment flow, shop loading and technician capacity Ensure consistent walkarounds, vehicle write-ups and customer follow-up Monitor HPRO, ELR, productivity, gross and profitability Review performance and provide clear direction to the team Improve processes, efficiency and accountability Maintain and improve customer satisfaction Handle customer concerns professionally Work closely with Parts and Sales to maximize opportunities Help grow monthly repair-order volume from 500 to 800 over 36 months Who We’re Looking For: The right candidate will bring: Automotive dealership service experience Demonstrated success as a Service Advisor, Assistant Service Manager, Service Manager or in a related fixed-operations role The ability to coach, motivate and hold employees accountable A strong understanding of service KPIs and repair-order processes Excellent communication, organization and problem-solving skills A process-focused mindset with attention to detail A commitment to exceptional customer service The drive to help grow an already successful operation Experience with PBS, Reynolds or a comparable dealership management system is an asset. Previous Toyota management experience is not required. Compensation and Benefits: Expected annual compensation is $90,000–$140,000, including salary and monthly incentives tied to department KPIs and profitability. The position also includes: Vehicle allowance Health and dental benefits Paid vacation Employee vehicle, service and parts discounts Paid training through NCM Associates, PBS Systems and other industry leaders Long-term advancement opportunities within Northern Roads Auto Group This is currently a Monday-to-Friday position. Saturday service may be introduced as volume grows, supported by additional staffing and resources. If you are ready to lead a talented team, build your career and make a measurable impact, we want to hear from you. About Northern Roads Auto Group: Northern Roads Auto Group has operated successful, family-owned automotive businesses for more than 30 years. Our continued growth includes Lindsay Kia, Belleville Chrysler Dodge Jeep Ram FIAT and Fort Erie Toyota. Our success is built on integrity, innovation, community and a commitment to exceptional customer experiences. Northern Roads Auto Group Inc. is committed to an inclusive and barrier-free recruitment process. Accommodations are available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, contact [email protected]. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Ce que vous ferez

The Service Manager will lead daily operations, manage shop workflow, and coach the service team to drive growth and profitability. They are responsible for monitoring key performance indicators and ensuring an exceptional customer experience while expanding service volume.

Exigences

Candidates must have prior automotive dealership service experience and a proven track record in a leadership or advisory role. Strong understanding of service KPIs, process-focused mindset, and excellent communication skills are required.

Avantages

• Vehicle allowance • Health benefits • Dental benefits • Paid vacation • Employee vehicle discounts • Service discounts • Parts discounts • Paid training

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Automotive service management
• Team leadership
• KPI management
• Shop workflow optimization
• Performance management
• Customer service
• Process improvement
• Coaching
• Technical capacity planning
• Communication
• Problem-solving
• Dealership management systems
• Inventory management
• Sales coordination
• Strategic planning
• KPI Management
• Accountability
• Workflow Management
• Automotive Services
• Management
• Customer Service
• Customer Retention
• Dealership Management Systems
• Performance Management
• Sales
• Leadership
• Marketing
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Operations
• Scheduling
• Process Improvement
• Detail Oriented

Domaines d’emploi

• Management & Leadership
• Customer Service & Support
• Trades
• Retail
• Transportation
• Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers