Front Office Manager

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. EMPLOYMENT TYPE: Full Time VACANCY STATUS: We are actively hiring for this position. We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. JOB REQUIREMENTS: The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures. The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility. Must ensure that all personnel are kept well informed of department objectives and policies. The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards. The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees. The ability to display fair treatment with respect to disciplinary action and provide supportive documentations. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc. The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service. The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. The ability to support Sandman Hotels, inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division. The ability to monitor and analyze the payroll for Rooms Division to ensure APPLICABLE SKILLS: Have previous hotel management experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite. Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. BENEFITS Rewards, Recognition, Team Events & Milestone Awards Team Member and Friends & Family Hotel Discounts Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more! Discounts at Grouse Mountain & Revelstoke Mountain Resort Career Development, Training & Internal Promotion Opportunities Employee & Family Assistance Program (Mental Health, Legal & Financial Support) Employee Referral Bonus Program RRSP Matching Program Extended Health, Dental, Vision & Life Insurance Complimentary Hotel Stays Tuition Credit Program Supportive, Inclusive Workplace Culture At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

The Front Office Manager is responsible for directing and controlling the activities of the front office, reservations, and guest activities to ensure adherence to company standards. They must also manage personnel selection, training, and performance to maximize occupancy, revenue, and guest satisfaction.

Candidates must have previous hotel management experience, specifically within the Rooms Division department. Proficiency in Microsoft Office and strong communication, organizational, and supervisory skills are required.

• Rewards and recognition • Team events • Milestone awards • Hotel discounts • Restaurant dining discounts • Grouse mountain and revelstoke mountain resort discounts • Career development • Training • Internal promotion opportunities • Employee and family assistance program • Employee referral bonus program • RRSP matching program • Extended health insurance • Dental insurance • Vision insurance • Life insurance • Complimentary hotel stays • Tuition credit program

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hotel management
• Rooms division operations
• Supervisory skills
• Customer service
• Team leadership
• Microsoft office suite
• Written communication
• Oral communication
• Organizational skills
• Time management
• Revenue management
• Staff training
• Conflict resolution
• Budgeting
• Forecasting
• Influencing Skills
• Workplace Inclusivity
• Influencing Without Authority
• Professionalism
• Hotel Management
• Ethical Standards And Conduct
• Artificial Intelligence
• Application Lifecycle Management
• Asset Management
• Mental Health
• Customer Service
• Computer Literacy
• Training And Development
• Discounts And Allowances
• Finance
• Sales
• Front Office
• Marketing
• Impact Assessment
• Labor Economics
• Microsoft Office
• Operations
• Restaurant Operation
• Time Management
• Verbal Communication Skills
• Team Oriented
• Reservations
• Enthusiasm

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Office Manager
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine