GMR The Observatory Restaurant - Host/Hostess

Résumé du poste

The host is responsible for greeting and seating guests while maintaining a clean and organized reception area. They also support the service team by clearing tables and ensuring smooth communication between the front-of-house and kitchen staff.

Détails du poste

Job Title: Observatory Host Location: North Vancouver Department: Full-Service Dining Reports to: Manager, The Observatory Role Status: Hourly, Full-Time Permanent ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY We’re looking for friendly, efficient and service-minded individuals to support our front-of-house team. This role is essential in ensuring smooth operations and delivering a warm, welcoming experience for every guest. From greeting and seating to supporting servers and maintaining cleanliness, you’ll play a key role in the overall flow of our guests dining experience. Guaranteed 25-30 hours a week. ESSENTIAL JOB FUNCTIONS Greet and welcome guests upon arrival with a positive, professional demeanor Escort guests to their tables or bar seating, provide menus and answering initial questions Maintain a clean, organized reception and entry area Clear and reset tables by removing dirty dishes and tableware Wipe down and sanitize tables, chairs and other high-touch surfaces between seatings Support servers by restocking wait stations with glassware, silverware, napkins and condiments Communicate effectively with kitchen and service staff to ensure timely, accurate order flow Thank guests as they depart and assist in creating an elevated guest experience Assist the front-of-house team as needed Other duties as required SUPERVISORY RESPONSIBILITIES This position reports to the Manager, The Observatory and does not require any direct supervisory duties. REQUIRED QUALIFICATIONS AND ABILITIES Previous experience working in a high-volume restaurant environment preferred Previous experience working in an administration position Knowledge of proper food handling procedures Experience with Tock Reservation Platform & MS Office considered an asset Ability to stand, walk, bend, etc. for extended periods, and lift up to 25lbs Strong problem-solving, organizational, communication and time management skills Exceptional customer service skills Availability to work nights, weekends and holidays Positive, engaging personality and professional appearance Must be legally authorized to work in Canada for the duration of employment. WORKING CONDITIONS Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. COMPENSATION AND BENEFITS $19.28 to $22.55 per hour + gratuities All positions are eligible for the following benefits and perks: Free Seasonal Access Pass Discounts at the resort’s restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 6 months of service Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EQUAL OPPORTUNITY EMPLOYER Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Ce que vous ferez

The host is responsible for greeting and seating guests while maintaining a clean and organized reception area. They also support the service team by clearing tables and ensuring smooth communication between the front-of-house and kitchen staff.

Exigences

Candidates should have previous experience in a high-volume restaurant or administrative role and possess strong customer service skills. The ability to stand for extended periods and work flexible hours, including nights, weekends, and holidays, is required.

Avantages

• Free Seasonal Access Pass • Discounts at the resort’s restaurants, retail, and rental outlets • Referral Bonus Program • Public Transit subsidies • Free or discounted lift tickets • Employee and Family Assistance Program • Professional development • Health Insurance • Medical Insurance • Dental Insurance • Vision Insurance • RRSP matching • Free access pass for dependants

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• MS-Office · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Problem-solving
• Organizational skills
• Time management
• Food handling
• Tock Reservation Platform
• MS Office
• Restaurant operations
• Sanitization
• Professional demeanor
• Professionalism
• Cleanliness
• Customer Service
• Food Safety And Sanitation
• Problem Solving
• Microsoft Office
• Operations
• Organizational Communications
• Restaurant Operation
• Time Management
• Vision Insurance

Domaines d’emploi

• Hospitality
• Food & Beverage
• Customer Service & Support
• Administrative
• Restaurant Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop