Booking Retention Specialist

Résumé du poste

Manage pre-shoot outreach through outbound calls and messaging to confirm bookings and re-engage hesitant clients. Handle day-of studio logistics, including client guidance and schedule adjustments, while driving revenue through rebooking and appointment optimization.

Détails du poste

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. We are searching for a Booking Retention Specialist to serve as the vital bridge between our clients and their upcoming studio experiences. Based at our Montreal location, this role is dedicated to protecting our schedule, maximizing studio attendance, and ensuring every client feels supported, excited, and valued from the moment they book. This pivotal role requires a unique mix of empathetic communication and persuasive drive. You will be the go-to voice for confirming upcoming appointments, re-engaging unconfirmed or hesitant clients, and expertly handling day-of logistics—whether guiding a lost client to our doors, managing schedule adjustments, or reigniting their excitement for their photoshoot. This is an excellent opportunity for a solution-oriented professional with a strong sales mindset who thrives in a fast-paced, creative setting and takes pride in delivering exceptional client care while driving revenue retention. What You'll Do: Proactively manage pre-shoot outreach: Conduct daily outbound call and messaging campaigns to re-engage, confirm, and secure unconfirmed bookings ahead of their scheduled sessions Overcome hesitations & sell the experience: Actively handle client doubts, address objections, and reignite their excitement to minimize cancellations and eliminate no-shows Handle day-of studio support: Serve as the primary point of contact for incoming calls, assisting clients with location guidance, last-minute delays, and real-time scheduling adjustments Drive schedule optimization & rebooking: Efficiently reschedule missed or canceled appointments, turning potential losses into confirmed future studio sessions Maintain high-touch empathy & enthusiasm: Deliver warm, solution-oriented, and upbeat service to make clients feel confident, valued, and comfortable prior to their arrival Track retention metrics & KPIs: Monitor success through key indicators, including confirmation rates, no-show reduction, call volume, and rebooking conversions Collaborate across teams: Work closely with the initial sales team and studio coordinators to ensure seamless communication and a smooth transition into the photoshoot experience Requirements About You: You bring 2-5 years of experience in a role that balances customer care, hospitality, or front-desk reception with phone-based sales, retention, or appointment setting You have a warm, charismatic, and persuasive phone presence that puts people at ease while confidently steering conversations to secure commitments You are persuasive and sales-minded, with a demonstrated ability to overcome objections, build rapport quickly over the phone, and re-engage hesitant clients with enthusiasm You stay calm, ultra-positive, and solution-focused when a client is lost, stuck in traffic, or having a last-minute panic You take pride in balancing care and conversion, making clients feel truly valued while keeping a sharp eye on numbers like no-show reduction You are a clear and fluent communicator in English, both written and verbal (speaking French or Spanish is a huge plus!) You are tech-comfortable and quick to pick up new tools, CRMs, scheduling software, Slack, and Google Workspace You bring high energy, empathy, and adaptability to work every day, thriving in a fast-paced, creative setting where no two days look quite the same Benefits What We Offer: Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development Recognition and Support: A team that values your contributions and celebrates your success Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount About Us: Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time. This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time. This is your moment. Apply today!

Ce que vous ferez

Manage pre-shoot outreach through outbound calls and messaging to confirm bookings and re-engage hesitant clients. Handle day-of studio logistics, including client guidance and schedule adjustments, while driving revenue through rebooking and appointment optimization.

Exigences

Requires 2-5 years of experience in customer care, hospitality, or front-desk roles combined with phone-based sales or retention. Candidates must possess a persuasive phone presence, strong communication skills in English, and proficiency with CRMs and scheduling tools.

Avantages

• Inspiring work environment • Growth opportunities • Recognition and support • Access to Nuovo's services and products • 50% Family & Friends discount

Compétences indiquées

• Dedicated · Souhaitée
• Outbound · Souhaitée
• adaptability · Souhaitée
• Front Desk · Souhaitée
• Retention · Souhaitée
• Client · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée
• Logistique · Souhaitée
• scheduling · Souhaitée
• Customer · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Care
• Hospitality
• Phone-based Sales
• Retention
• Appointment Setting
• Objection Handling
• Client Relationship Management
• Communication
• CRM
• Scheduling Software
• Slack
• Google Workspace
• Problem Solving
• KPI Tracking
• Outbound Calling

Domaines d’emploi

• Customer Service & Support
• Sales
• Art & Design
• Creative & Media
• Hospitality