Client Care Coordinator

Résumé du poste

The Client Care Coordinator acts as the first point of contact for the clinic, managing reception, scheduling, and client intake. They are also responsible for processing billing, maintaining accurate digital records, and ensuring smooth daily clinic operations.

Détails du poste

Client Care Coordinator NuVista Mental Health Full Time – In Office (Toronto Clinic) Reports to: Clinic Operations Manager About NuVista NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care. The Opportunity The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic. This role is responsible for: * Client Service & Front Desk Operations * Scheduling, Coordination & Clinic Flow * Billing, Administration & Records Management * Operations, Compliance & Office Management Key Responsibilities Client Service & Front Desk Operations * Deliver excellent client service in person and virtually * Manage reception (greeting, check-ins/outs, welcoming environment) * Handle phone calls and emails professionally and promptly * Support client intake and program booking processes * Provide real-time troubleshooting and client/clinician support Scheduling, Coordination & Clinic Flow * Schedule appointments and coordinate clinician calendars * Monitor client arrivals and support clinic flow * Liaise with clinicians to ensure smooth daily operations * Adapt to changing clinic needs and priorities Billing, Administration & Records Management * Process billing (federal/private insurance) and collect payments * Verify coverage, manage approvals, and follow up on billing issues * Perform accurate data entry and maintain digital records * Handle documentation, forms, scanning, and correspondence Operations, Compliance & Office Management * Follow SOPs and uphold confidentiality and professional standards * Maintain a clean, organized clinic environment * Manage mail, deliveries, and office/medical supplies * Support general administrative tasks and ongoing training * Contribute to overall clinic operations and continuous improvement Qualifications * 2+ years of administrative/customer service experience * Medical administration certification or equivalent experience highly preferred * Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset * Familiarity with Jane EMR an asset * Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools * Ability to build rapport while handling sensitive situations with professionalism and tact * Excellent written and verbal communication * Maintain strict confidentiality and accurate records * Strong time management, prioritization, and multitasking abilities * Detail-oriented with a strong work ethic and problem-solving mindset * Quick learner with a positive, proactive attitude * Works effectively both independently and within a team Core Competencies * Communication: Communicates clearly and effectively; strong presentation and activelistening skills. * Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance. * Customer Service: Builds positive relationships and responds effectively to customer needs and concerns. * Dependability: Reliable, accountable, and consistently meets deadlines and commitments. * Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality. * Interpersonal Skills: Builds strong relationships and works collaboratively with others. * Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.

Ce que vous ferez

The Client Care Coordinator acts as the first point of contact for the clinic, managing reception, scheduling, and client intake. They are also responsible for processing billing, maintaining accurate digital records, and ensuring smooth daily clinic operations.

Exigences

Candidates must have at least 2 years of administrative or customer service experience and strong proficiency in Microsoft Office. A medical administration certification and experience with third-party insurance billing are highly preferred.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée
• Billing · Souhaitée
• scheduling · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Service
• Reception Management
• Scheduling
• Billing
• Data Entry
• Records Management
• Microsoft Office Suite
• Communication
• Time Management
• Problem-solving
• Confidentiality
• Medical Administration
• Insurance Billing
• Jane EMR
• Interpersonal Skills
• Technical Proficiency
• Care Coordination
• Rapport Building
• Tactfulness
• Professionalism
• Accountability
• Ability To Meet Deadlines
• Ethical Standards And Conduct
• Strong Work Ethic
• Administrative Functions
• Quick Learning
• Patient-Centered Care
• Microsoft Excel
• Mental Health
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Standard Operating Procedure
• Interpersonal Communications
• Problem Solving
• Microsoft Outlook
• Microsoft Office
• Multitasking
• Office Management
• Operations Management
• Operations
• Telephone Skills
• Microsoft PowerPoint
• Presentations
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Coordinating
• Prioritization
• Detail Oriented

Domaines d’emploi

• Healthcare
• Administrative
• Customer Service & Support
• Client Care Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives