Program Coordinator, Veteran Services

Résumé du poste

Program Coordinator - Veteran Services NuVista Mental Health Full Time – Shared Services Growth & Development Team (Remote) Reports to: Program Coordinator Supervisor About NuVista NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care. The Opportunity The Program Coordinator - Veteran Services serves as the primary client contact across NuVista Mental Health and True North Psy…

Détails du poste

Program Coordinator - Veteran Services NuVista Mental Health Full Time – Shared Services Growth & Development Team (Remote) Reports to: Program Coordinator Supervisor About NuVista NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care. The Opportunity The Program Coordinator - Veteran Services serves as the primary client contact across NuVista Mental Health and True North Psychological Services, ensuring a seamless intake and service navigation experience. This role supports client engagement, program coordination, and accurate administrative and billing processes across clinical services. This role is responsible for: Client Intake, Navigation & Communication Program Coordination & Tracking Billing & Administrative Support Collaboration & Continuous Improvement Key Responsibilities Client Intake, Navigation & Communication Manages intake and onboarding while supporting clients through service access and ongoing engagement. Serve as first point of contact for referrals and guide clients through intake and onboarding Match clients to appropriate clinicians/services and coordinate insurance requirements (Blue Cross, VAC, K-numbers) Provide education on services and maintain regular communication to support engagement and reduce drop-out Support access to additional services such as therapy, neurofeedback, and assessments Program Coordination & Tracking Ensures efficient scheduling, documentation, and monitoring of client and program activity. Manage scheduling, intake documentation, and client file setup across systems Track client progress, retention, and outcomes using program tracking tools Monitor and report on participation, drop-outs, and program feedback Billing & Administrative Support Maintains accurate billing and coordination across internal and external systems. Submit and reconcile VAC/Blue Cross and internal billing claims Ensure accuracy and consistency across all program billing Coordinate with clinic teams for private billing processes Collaboration & Continuous Improvement Supports consistent program delivery and ongoing process improvement across teams. Contribute to development and refinement of processes, documents, and training materials Participate in team training and knowledge-sharing to support consistency across programs Support alignment of practices across the network and sub brands Qualifications Post-secondary education in healthcare administration, psychology, or related field 2+ years administrative coordination experience (mental health/clinical preferred) Experience in a psychology clinic or with government-funded programs (e.g., CBT-I, ADHD, Neurofeedback) an asset Strong organizational, communication, and interpersonal skills Experience in handling sensitive health information with confidentiality and professionalism Comfortable with virtual client coordination and virtual work settings Insurance billing experience (e.g., VAC, Blue Cross) Proficiency with Jane App, Microsoft Excel, and email communication an asset Core Competencies Communication: Communicates clearly and effectively; strong presentation and active listening skills. Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance. Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality. Interpersonal Skills: Builds strong relationships and works collaboratively with others. Organizational Skills: Manages time effectively and maintains organized, efficient systems and workspace. Productivity: Manages workload efficiently and consistently meets performance objectives. Quality Focus: Produces accurate work and proactively identifies opportunities for improvement.

Ce que vous ferez

The Program Coordinator - Veteran Services manages client intake and onboarding, ensuring a seamless service navigation experience. This role also involves program coordination, tracking client progress, and providing administrative support.

Exigences

Candidates should have post-secondary education in healthcare administration or a related field, along with 2+ years of administrative coordination experience, preferably in mental health. Strong organizational and communication skills, as well as experience with insurance billing, are also required.

Compétences indiquées

• Collaboration · Souhaitée
• Administrative Support · Souhaitée
• Health · Souhaitée
• Client · Souhaitée
• Communication · Souhaitée
• Development · Souhaitée
• Time · Souhaitée
• Administrative · Souhaitée
• Billing · Souhaitée
• Tracking · Souhaitée
• coordination · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Intake
• Program Coordination
• Communication
• Organizational Skills
• Billing
• Administrative Support
• Interpersonal Skills
• Insurance Billing
• Confidentiality
• Technology Proficiency
• Process Improvement
• Documentation
• Scheduling
• Client Engagement
• Mental Health
• Healthcare Administration