Senior Concessions Supervisor | Seasonal Part-Time | Spruce Meadows

Résumé du poste

The Senior Concessions Supervisor oversees venue concessions operations, including inventory, staff training, and compliance with food and alcohol safety policies. They are responsible for the efficient execution of events by managing personnel, troubleshooting POS systems, and ensuring high guest satisfaction.

Détails du poste

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The seasonal Senior Concessions Supervisor is responsible for the effective supervision of venue concessions operations, including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the Director of Food & Beverage. The Senior Concessions Supervisor must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept. The Senior Concessions Supervisor will actively supervise, coach, counsel, train, and mentor employees in meeting company quality standards. This role pays an hourly rate of $35.00 - $39.00 CAD. This is a seasonal role that will start September 7, 2026, and will end on December 31, 2026 This position will remain open until December 11, 2026. About The Venue Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world-famous markets. Responsibilities Responsible for supervising, training, and mentoring a staff of seasonal part-time concessions employees. Ensure proper setup of all concession locations prior to doors opening. Set-up duties may include the following: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that the Stand Lead or NFP Stand Leader has followed proper procedures for distribution and handling of cash. Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of the event. Oversee a large volume of inventory, order product, and manage high-volume sales. Supervise and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, and any other duties as assigned by the Director of F&B. Training the seasonal employees with regard to property procedure & best practices. Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met. Assist with Premium Services operations and event needs, as directed. Provide supervision and oversight to Concessions Supervisors, Stand Leads, Concession Cooks, and Cashiers. Ensure that all state/federal and IEC policies, procedures, and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines and general safety policies and procedures. Report any alcohol service or other compliance issues to the Director of F&B immediately. Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents. Relays safety/health issues to management immediately. Ensure seasonal event staff and volunteers are aware of workplace expectations; provide ongoing assistance, training, and mentoring to seasonal event staff and volunteers; and promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with the teams. Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback. Obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. Qualifications 2-3 years’ experience as a concession supervisor or food & beverage supervisor is preferred. Strong working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems. Experience training new employees and volunteers is preferred. Knowledge of inventory procedures and controls. Experience ordering products for a high-volume venue or facility. Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment. Ability to make sound business/operations decisions (i.e., regarding employee placement, staffing adjustments, and/or responding to technical, product, or equipment challenges during an event) quickly and under pressure. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality. Nationally recognized food service sanitation training course certification is preferred. Nationally recognized alcohol service training course certification is preferred. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Ce que vous ferez

The Senior Concessions Supervisor oversees venue concessions operations, including inventory, staff training, and compliance with food and alcohol safety policies. They are responsible for the efficient execution of events by managing personnel, troubleshooting POS systems, and ensuring high guest satisfaction.

Exigences

Preferred candidates have 2-3 years of experience in food and beverage or concessions supervision and proficiency in POS and Microsoft Office. Certifications in food service sanitation and alcohol service are preferred.

Compétences indiquées

• Inventory Control · Souhaitée
• Manipulation d’argent · Souhaitée
• Microsoft Office · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Concessions Supervision
• Inventory Control
• Staff Training
• Cash Handling
• Alcohol Service Compliance
• Food Safety & Sanitation
• POS Systems
• Event Planning
• Employee Mentoring
• Microsoft Office
• Guest Service
• Staff Scheduling
• Warehouse Oversight
• Operational Management
• Conflict Resolution

Domaines d’emploi

• Food & Beverage
• Hospitality
• Management & Leadership
• Sports & Recreation
• Customer Service & Support