Fee Administrator

Résumé du poste

The Fee Administrator is responsible for setting up fee-based accounts, processing banking details, and reconciling fees in accordance with firm models. They must ensure all operational procedures and service level agreements are met while providing high-quality support to internal advisory groups.

Détails du poste

WHO WE ARE Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team members, the firm continues its tradition of leadership in the financial community as one of BC’s most respected investment firms. THE OPPORTUNITY We have an opportunity for a Fee Administrator to join our award-winning firm in the Vancouver office. WHAT YOU’LL DO You will work in a collaborative environment setting up fee-based accounts and client banking details. In this role, you will provide high-quality service to internal clients and advisory groups by ensuring fee and banking details are complete, accurate, and maintained in accordance with regulatory requirements. This role reports to a people leader within the Client Services team and works closely with our Investment Advisors, Assistants and other Client Services departments. RESPONSIBILITIES Review and input fees and process adjustments to fee charges Reconcile fees in accordance with fee model and structure Maintain up-to-date knowledge of fee structure model to administer account fees Review and input client banking information Ensure standard operating procedures are followed, and service level agreements are met in a fast-paced, service-driven environment Deliver client service excellence to Investment Advisors and Assistants by responding to inquiries accurately and in a timely manner Identify opportunities to streamline processes for operational efficiencies and collaborate with team members to document new and existing processes Engage in continuous learning and development to increase knowledge as a fee expert Participate in cross-functional department reporting and projects Participate in training new and existing colleagues and assistants on fee-based accounts COMPETENCIES Analysis – Assess quantitative and qualitative data, information, or situations to understand the most important details, identify patterns or meaning, and translate it into useful recommendations, decisions, or actions Coordination – Prioritize, organize, and manage information, people, assets, resources, messages, tasks and/or activities to achieve a goal within timelines Customer Service – Determine needs, capture relevant information, apply internal policy or regulation, and escalate and prioritize the requests of customers to answer inquiries, fulfill transactions, or resolve issues Operational Policy and Procedures – Apply knowledge of the firm’s procedures and processes to execute work to a high standard of consistency, efficiency, compliance, and safety Project Management – Plan, coordinate, execute, and oversee projects, balancing time, resources, and scope to achieve objectives, support stakeholders, and meet deadlines Regulatory Knowledge – Understand and apply relevant laws, regulations, and standards to meet legal and ethical requirements and reduce risk for clients and the firm Systems and Application Proficiency – Use, maintain, manage, or improve specific systems or applications in our role to work effectively and efficiently KNOWLEDGE AND EXPERIENCE Proven experience in serving clients in a professional services environment Investment industry experience in New Accounts, Registered Accounts, Client Services, Compliance or similar function is an asset Post-secondary degree or diploma in Finance, Accounting or Business is an asset Exceptional attention to detail and skilled at working efficiently and accurately Strong organizational skills with ability to prioritize important and time-sensitive tasks Self-starter with the capacity to work independently, along with flexibility and willingness to assist others Strong interpersonal and relationship-building skills with the ability to work within a team environment Excellent verbal and written communication skills Ability to exercise good judgement and decision-making within a policy and regulatory framework Intermediate proficiency in Microsoft 365 Experience with Broadridge’s Dataphile, Pure Fees platform or similar bookkeeping system is an asset WHAT WE OFFER A culture of openness, collaboration and respect is foundational to our firm. We are a diverse, driven group of individuals who genuinely care about one another and value each individual’s contribution. We offer a competitive and equitable total rewards package, including mentorship programs and meaningful professional development to support your continued growth. The salary for this role is $50,000 – $55,000/year, plus the potential for bonuses. Our team is growing, and we have room for one more talented professional. If this opportunity aligns with your experience and career goals, we invite you to submit your cover letter and resume by September 25, 2026. Candidates must be legally eligible to work in Canada. Any employment restrictions must be disclosed at the time of application, with supporting documentation provided prior to a potential offer of employment. We are committed to fostering an inclusive and accessible workplace where all team members feel valued and supported. If you require accommodation during the recruitment process, please email us at careers@odlumbrown.com. We appreciate your interest and thank you for considering this opportunity. We will contact candidates whose qualifications most closely align with the requirements for the role.

Ce que vous ferez

The Fee Administrator is responsible for setting up fee-based accounts, processing banking details, and reconciling fees in accordance with firm models. They must ensure all operational procedures and service level agreements are met while providing high-quality support to internal advisory groups.

Exigences

Candidates should have experience in a professional services or investment industry environment, specifically in client services or compliance. A post-secondary degree or diploma in Finance, Accounting, or Business is preferred, along with strong attention to detail and proficiency in Microsoft 365.

Avantages

• Mentorship programs • Professional development • Bonuses

Compétences indiquées

• Service à la clientèle · Souhaitée
• Regulatory Compliance · Souhaitée
• Microsoft 365 · Souhaitée
• Souci du détail · Souhaitée
• Analyse de données · Souhaitée
• Decision Making · Souhaitée
• Communication · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Fee administration
• Banking details management
• Reconciliation
• Client service
• Regulatory compliance
• Data analysis
• Operational procedures
• Microsoft 365
• Broadridge Dataphile
• Pure Fees
• Attention to detail
• Organizational skills
• Communication
• Relationship building
• Decision making
• Continuous Development
• Self-Starter
• Organizational Skills
• Ability To Meet Deadlines
• Ethical Standards And Conduct
• Accounting
• Bookkeeping
• Investments
• Decision Making
• Customer Service
• Client Services
• Finance
• Standard Operating Procedure
• Leadership
• Project Management
• Mentorship
• Relationship Building
• Service-Level Agreement
• Coordinating
• Balancing (Ledger/Billing)
• Prioritization
• Customer Inquiries
• Detail Oriented

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Administrative
• Administrator
• Unclassified Specialized Occupation