Collections Analyst II

Collections Analyst Toronto ON (hybrid twice a week onsite) As a Collections Analyst, you will manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections, monitor AR aging, and ensure policy compliance. Serving as a vital cross-functional bridge, you will collaborate with Sales, Operations, and other internal teams to resolve billing disputes and negotiate payment plans for distressed accounts. The ideal candidate brings professional-level Portuguese fluency and the ability to thrive in a fast-paced environment. Responsibilities: Portfolio Oversight: Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines. Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay. Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues. Risk Mitigation: Identify accounts with financial distress and negotiate strategic payment plans. Required Skills: Experience: 3+ years of professional collections experience with a proven track record in a management or leadership role. Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Language: Professional-level fluency in Portuguese is required. Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions. Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines. Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.

Manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections and policy compliance. Collaborate with cross-functional teams to resolve billing disputes and negotiate payment plans for distressed accounts.

Requires 3+ years of professional collections experience with a proven track record in leadership. Candidates must possess professional-level fluency in Portuguese and excellent communication skills.

• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée
• Analyse financièreSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Collections
• Portfolio Management
• AR Aging
• Financial Analysis
• Negotiation
• Process Improvement
• Risk Mitigation
• Portuguese Fluency
• Communication
• Stakeholder Management
• Problem Solving
• Leadership
• Billing Disputes
• Compliance
• Cross-Functional Collaboration
• Portuguese Language
• Policy Compliance
• Adaptability
• Billing
• Management
• Due Diligence
• Invoicing
• Mentorship
• Sales Operations
• Collaboration

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Collections Analyst
• Debt Collectors and Related Workers
• Bill and Account Collectors

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

2 jours par semaine