Doorperson (Full-time)

Résumé du poste

The Doorperson is responsible for greeting guests at the hotel entrance, managing driveway traffic, and providing luggage assistance. They must coordinate with various hotel departments to ensure a seamless guest experience while maintaining a professional and welcoming environment.

Détails du poste

Omni King Edward Hotel With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel. Blending rich history with timeless elegance and modern hospitality, this landmark property has become a cherished destination for both locals and visitors. Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts. The Omni King Edward Hotel embodies the spirit of Toronto, vibrant, diverse, and welcoming. Making it an ideal choice for business and leisure travellers alike. Associates of The Omni King Edward Hotel take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service. If you’re a friendly, motivated individual with a passion for creating memorable experiences, The Omni King Edward Hotel may be your perfect match. Summary: The Doorperson represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests. The starting wage rate for this position is $21.74 per hour. After six months of employment, the rate will increase to $24.04 per hour, in accordance with the applicable Collective Agreement. This posting represents an existing vacancy. Responsibilities: Use friendly and appropriate expressions when engaging guests upon arrival and departure Greet guests warmly, open doors, and provide a welcoming first and last impression of the hotel Assist guests entering and exiting vehicles, ensuring safety and comfort at all times Coordinate with Valet, Front Desk, and Bell Services to ensure seamless guest flow Call taxis or shuttle transportation for guests as requested Provide directions and information regarding hotel facilities and local points of interest Escort guests to hotel areas when appropriate Monitor the entrance area to ensure cleanliness, organization, and a professional appearance at all times Manage traffic flow at the front drive, ensuring safety and efficiency for guests and vehicles Recognize and notify the Front Desk and Guest Services of VIP arrivals whenever possible Engage in conversation with guests to enhance their overall experience Ensure the entrance is covered at all times and communicate any gaps to leadership Attend all designated staff meetings and training sessions Complete all tasks assigned by manager Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications: Excellent customer service skills Must have strong communication and interpersonal Maintain a professional business appearance, attitude and performance Must be able to work a flexible schedule including evenings, weekends, and holidays Candidates must be able to speak fluent English Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Ce que vous ferez

The Doorperson is responsible for greeting guests at the hotel entrance, managing driveway traffic, and providing luggage assistance. They must coordinate with various hotel departments to ensure a seamless guest experience while maintaining a professional and welcoming environment.

Exigences

Candidates must possess excellent customer service and communication skills, along with a professional appearance and attitude. The role requires the ability to work a flexible schedule, including evenings, weekends, and holidays, and fluency in English.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Safety Compliance · Souhaitée
• Communication · Souhaitée
• Guest Relations · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Interpersonal skills
• Traffic management
• Guest relations
• Safety compliance
• Professionalism
• Problem solving
• Cleanliness
• Customer Service
• Confidentiality
• English Language
• Leadership
• Mentorship
• Safety Training
• Security Policies
• Traffic Flow
• Loading And Unloading
• Greeting Customers
• Enthusiasm

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Transportation
• Doorperson
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops