Instructor – Fleet Management Assistant / Junior Service Writer Program

Instructor – Fleet Management Assistant / Junior Service Writer Program Location: Omnia Training St. Albert, AB Job Type: Full-time, fixed-term contract Schedule: Monday to Friday, 7:30 a.m. to 4:00 p.m. Work Location: In person Job Overview Omnia Training is seeking an experienced and engaging Contract Instructor to deliver our 10-week Fleet Management Assistant – Junior Service Writer Program at our St. Albert training facility. This opportunity is suited to an industry professional with experience in fleet maintenance, service writing, service advising, automotive administration, or shop operations who is interested in helping adult learners build practical, job-ready skills. The successful candidate will deliver classroom instruction, demonstrations, practical exercises, role-playing activities, and workplace simulations using Omnia’s approved curriculum and training resources. Schedule and Contract Details Monday to Friday 7:30 a.m. to 4:00 p.m. 30-minute unpaid lunch 10-week instructional contract In-person delivery at Omnia Training in St. Albert Daytime availability throughout the full contract is required Areas of Instruction The instructor will deliver training related to: Fleet maintenance administration and shop workflow Junior service writer and service advisor responsibilities Work orders and documentation standard Customer intake and appointment scheduling Repair estimates and customer authorization Service updates and invoice review Customer service and difficult conversations Preventive maintenance and OEM service schedules Parts purchasing, procurement, and vendor management Inventory, receiving, backorders, and returns Fleet Maintenance Pro or similar maintenance software Excel-based fleet tracking and KPI reporting CVIP/CVID compliance tracking awareness GPS, telematics, and maintenance alerts Mechanical terminology and basic automotive systems Practical work simulations and employment preparation Responsibilities Deliver engaging classroom instruction and practical learning activities Follow Omnia’s approved curriculum and daily training schedule Explain fleet and service-department processes in a clear and accessible manner Demonstrate real-world work orders, customer intake, maintenance scheduling, and parts processes Facilitate role-plays, case studies, group exercises, and workplace simulations Create a professional, respectful, and inclusive learning environment Monitor attendance, participation, and student progress Administer written, practical, and performance-based assessments Provide constructive feedback and additional support to participants Maintain accurate attendance, assessment, and program records Communicate student concerns and progress to Omnia’s training team Work closely with Omnia’s Training Operations Director and program staff Maintain an organized and professional classroom environment Preferred Qualifications Relevant experience in fleet maintenance, service writing, service advising, automotive administration, parts, or shop operations Strong understanding of repair orders, maintenance scheduling, parts processes, and service-department workflow Experience using fleet-management, service-management, or repair-tracking software Proficiency with Microsoft Office, particularly Excel Strong communication, organization, and customer-service skills Ability to explain technical concepts to entry-level adult learners Previous teaching, workplace training, facilitation, coaching, or mentorship experience is an asset Journeyperson automotive experience is considered an asset but is not required Experience working with diverse learners and employment-training participants is an asset Valid driver’s license and reliable transportation Ideal Candidate The ideal candidate is: Patient, approachable, and comfortable working with adult learners Organized and dependable Confident delivering both technical and customer-service content Able to connect curriculum with real workplace examples Comfortable providing feedback and supporting different learning needs Committed to maintaining a safe, respectful, and inclusive classroom How to Apply Please submit your resume and a brief introduction outlining your relevant industry and instructional experience. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Deliver a 10-week instructional program on fleet management and service writing using approved curriculum and practical simulations. Manage classroom operations, monitor student progress, and administer performance-based assessments for adult learners.

Requires professional experience in fleet maintenance, service advising, or automotive administration with strong communication skills. Previous teaching or mentorship experience and proficiency in Microsoft Excel are highly preferred.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Fleet Maintenance Administration
• Service Writing
• Customer Service
• Instructional Delivery
• Microsoft Excel
• Parts Procurement
• Inventory Management
• Work Order Documentation
• Adult Education
• Curriculum Implementation
• KPI Reporting
• Automotive Systems
• Facilitation
• Assessment Administration
• Shop Operations
• Fleet Management Software
• Invoice Review
• Maintenance Scheduling
• Fleet Maintenance
• Case Study
• Training Facilitation
• Constructive Feedback
• Workflow Management
• Software Proficiency
• Diverse Learners
• Valid Driver's License
• Teaching
• Management
• Communication
• Procurement
• Mentorship
• Microsoft Office
• Operations
• Purchasing
• Coaching
• Service Management
• Writing
• Authorization (Computing)
• Setting Appointments
• Demonstration Skills
• Advising
• Vendor Management
• Teamwork

• Education
• Transportation
• Trades
• Administrative
• Customer Service & Support
• Assistant Fleet Manager
• Teacher Assistant
• Teachers' Aides
• Teaching Assistants, All Other
• Teaching Assistants, Except Postsecondary

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine