AI Solutions and Adoption Specialist - Limited Term

Résumé du poste

The specialist will identify opportunities for AI-enabled improvements and develop, pilot, and support agentic AI workflows and conversational agents. They are also responsible for delivering training, workshops, and documentation to facilitate the responsible adoption of AI tools across the university.

Détails du poste

AI Solutions and Adoption Specialist - Limited Term Tracking Code: req2243 Faculty/Department: Information Technology (IT) Services Department Number of Positions: 1 Appointment Type: Limited Term 2 years Hours of Work: 35 hours per week Salary Range: Level 9 - Starting Salary, Step 1 $90,525 Posting Date: September 3, 2026 Closing Date: September 24, 2026 (11:59 pm EST) Job Summary: The AI Solutions and Adoption Specialist supports the effective, responsible, and practical adoption of artificial intelligence solutions across Ontario Tech University. The role works with academic, administrative, and service units to identify opportunities for AI-enabled improvement; develop and support AI solutions; and provide training, consultation, documentation, and adoption support for university-approved AI platforms and tools. The role develops and pilots agentic AI workflows, conversational agents, knowledge assistants, and AI-enabled process improvements while ensuring alignment with university requirements for security, privacy, responsible use, accessibility, usability, and operational supportability. Nature of work: This position reports to the Manager, Collaborative Technologies Responsibilities/accountabilities: AI education, training, and user enablement (25%): deliver training, workshops, office hours, demonstrations, AI literacy materials, prompt guidance, knowledge articles, user guides, and practical guidance for non-technical users. AI adoption, engagement, and change support (25%): develop adoption plans, communications, engagement activities, success measures, and feedback mechanisms; monitor adoption patterns and barriers. AI consultation, requirements gathering, and solution planning (20%): identify business objectives, process challenges, user requirements, and AI opportunities; assess feasibility, value, risk, data needs, supportability, accessibility, privacy, security, and institutional alignment. AI solution development, piloting, testing, and support (20%): design, configure, develop, test, and support agentic AI solutions, conversational agents, knowledge assistants, workflow automations, and AI-enabled service improvements using approved platforms; conduct proofs of concept, user acceptance testing, quality review, documentation, release planning, and support. Responsible AI, governance support, and continuous improvement: contribute to standards, guidelines, documentation, intake processes, use-case assessments, and responsible AI practices; monitor emerging technologies, vendor roadmaps, higher-education practices, privacy/security considerations, and platform changes. Required Skills: Working knowledge of Microsoft 365 Microsoft Copilot Copilot Studio Azure AI Foundry Google Gemini Google Workspace AI capabilities, or similar enterprise/postsecondary AI development and orchestration platforms Understanding of agentic AI, prompt development, retrieval-augmented generation, knowledge grounding, workflow automation, AI testing, and human-in-the-loop review Understanding of privacy, security, accessibility, responsible AI, data governance, records management, and institutional risk Knowledge of user adoption, change support, training development, consultation, documentation, and service enablement. Strong communication, facilitation, consultation, analytical, and problem-solving skills; ability to create documentation, training materials, user guides, process maps, adoption plans, implementation resources, and support materials; ability to manage multiple priorities, coordinate pilots and implementations, and work independently while aligning with IT Services and university requirements. Required Education: Completion of a university program consisting of four academic years. An equivalent combination of education and related experience may be considered. * Verification of Academic credentials may be required Required Experience: Over 3 years and including 5 years. How to Apply: Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until September 24, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted. This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time. Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority. Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle. If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi. Job Location: Oshawa, Ontario, Canada Expected Start Date: 9/28/2026 Expected End Date: 8/31/2028

Ce que vous ferez

The specialist will identify opportunities for AI-enabled improvements and develop, pilot, and support agentic AI workflows and conversational agents. They are also responsible for delivering training, workshops, and documentation to facilitate the responsible adoption of AI tools across the university.

Exigences

Candidates must have a university degree and over 3 to 5 years of relevant experience. Proficiency in enterprise AI platforms and a strong understanding of AI governance, privacy, and security are required.

Compétences indiquées

• Change Management · Souhaitée
• Résolution de problèmes · Souhaitée
• Google Workspace · Souhaitée
• Microsoft 365 · Souhaitée
• Workflow Automation · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microsoft 365
• Microsoft Copilot
• Copilot Studio
• Azure AI Foundry
• Google Gemini
• Google Workspace
• Agentic AI
• Prompt development
• Retrieval-augmented generation
• Workflow automation
• AI testing
• Data governance
• Change management
• Technical training
• Consultation
• Problem-solving
• User Acceptance Testing (UAT)
• Service Improvement
• AI Literacy
• Case Assessment
• Responsible AI
• Microsoft Copilot Studio
• Workflow Management
• Process Mapping
• Business Objectives
• Retrieval Augmented Generation
• AI Adoption
• Artificial Intelligence Development
• Emerging Technologies
• Workflow Automation
• Planning
• AI Testing
• Artificial Intelligence
• Microsoft Azure
• Communication
• Information Technology
• Confidentiality
• Continuous Improvement Process
• Training And Development
• Data Governance
• Disability Management
• Governance
• Problem Solving
• IT Service Management
• Requirements Elicitation
• Usability
• User Requirements Documents
• Process Improvement
• Demonstration Skills
• Artificial Intelligence Infrastructure

Domaines d’emploi

• Technology
• Education
• Software
• Data & Analytics
• Administrative
• Adoption Specialist
• Artificial Intelligence Engineer (General)
• Software Developers