Manager, Operations

ABOUT THE ROLE: Opendoor is hiring a Manager, Operations to lead our Toronto-based operations team. This is a hands-on management role: you'll own the performance and development of a team of Operations Specialists while actively shaping how the function operates in a rapidly evolving, AI-native environment. You'll be in the work, designing systems, debugging escalations, improving workflows alongside AI tools, and building the playbook for how operations run at scale while coaching, and managing the impact and performance of the team. WHAT YOU’LL DO: * Lead and develop a team of Operations Specialists across operational workflows * Own team performance: set expectations, manage throughput, and ensure the team is meeting SLAs and transaction deadlines * Design and iterate on workflows in partnership with operations leads, incorporating AI tooling to continuously improve efficiency and accuracy * Serve as the primary escalation point for complex cases that require judgment beyond the specialist level * Coordinate cross-functionally with acquisition, renovation, resale, and finance teams * Partner with R&D and ops AI teams to identify automation opportunities, test new tools, and give feedback on what's working * Build the culture of the team: hire people who want to work with AI, move fast, and improve the work every day * Be the single accountable person for your function in Toronto WHAT YOU’LL BRING: * Hands-on comfort with AI tools and technology; you actively use AI in your own work and can coach a team to do the same * Proven experience managing operations teams, in high-volume, deadline-driven environments * Experience building or scaling operations teams; you know how to set culture and norms early * Strong operational instincts: you can look at a workflow and quickly identify what's broken, what should be automated, and what needs a human * Excellent communication and stakeholder management skills; you'll be the bridge between Toronto execution and US-based teams * High accountability and bias toward action; you fix problems before they become someone else's escalation * Comfortable in ambiguity; processes are still being built and you'll be a primary architect of how this team operates * Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential COMPENSATION: The compensation package offers a base salary plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

The Manager, Operations will lead and develop the Toronto-based team of Operations Specialists, owning team performance, setting expectations, and ensuring deadlines are met. This role involves designing and iterating on workflows, incorporating AI tooling to boost efficiency, and serving as the primary escalation point for complex operational cases.

Candidates must possess hands-on comfort with AI tools and technology, proven experience managing high-volume operations teams, and strong operational instincts for identifying and automating broken workflows. Essential qualities include excellent communication, high accountability, comfort with ambiguity, and adaptability to system changes as the company consolidates its tooling stack.

• Unlimited PTO • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations Management
• Team Leadership
• Performance Management
• Workflow Design
• AI Tooling
• Escalation Management
• Cross-functional Coordination
• Automation Opportunities
• Team Culture Building
• Operational Instincts
• Stakeholder Management
• Accountability
• Bias Toward Action
• Change Management
• System Consolidation
• Process Improvement

• Management & Leadership
• Logistics
• Data & Analytics

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine