Parts Advisor - OpenRoad Toyota Port Moody

Résumé du poste

The Parts Advisor is responsible for managing parts inventory, processing orders, and providing excellent customer service to guests and wholesale clients. They must also maintain accurate records, assist technicians with parts requisitions, and ensure the parts department remains clean and organized.

Détails du poste

DRIVING POSSIBILITIES. Position: Parts Advisor Employment Status: Full-time Dealership: OpenRoad Toyota Port Moody Department: Parts Compensation: $58,000 - $75,000/year We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Provide excellent customer service, and interact with guests and wholesale customers. Be familiar with the process of ordering and arranging parts, and setting up delivery as required. Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory. Look up stock numbers and prices in the system. Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns. Maintain systemized storage facilities ensuring proper security for parts and tools. Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty. Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs. Advise supervisor of obsolete parts for turn-in. Issue parts on the basis of requisitions submitted by Technicians. Work to improve CSI and general customer satisfaction in accordance with the OpenRoad’s philosophy. Maintain parts and parts room in a clean and orderly manner. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Excellent customer service skills. Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely. Current knowledge of local sources of supply. Knowledge of techniques for receiving, storing, and issuing parts and supplies. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Valid British Columbia driver’s license. Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link] We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. Grow Your Career at OpenRoad! We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ce que vous ferez

The Parts Advisor is responsible for managing parts inventory, processing orders, and providing excellent customer service to guests and wholesale clients. They must also maintain accurate records, assist technicians with parts requisitions, and ensure the parts department remains clean and organized.

Exigences

Candidates must possess excellent customer service skills and a working knowledge of automotive parts and equipment. A valid British Columbia driver’s license is required, along with the ability to operate computerized maintenance systems.

Avantages

• Tool Subsidy Program • Footwear Subsidy Program • Discounted Vehicle Purchasing Program • RRSP Matching • Referral Bonuses • Extended Health Plan • Dental Plan • Training And Development

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Safety Compliance · Souhaitée
• record keeping · Souhaitée
• Quality Control · Souhaitée
• Communication · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Inventory Management
• Parts Ordering
• Data Processing
• Automotive Equipment Knowledge
• Record Keeping
• Communication
• Problem Solving
• Safety Compliance
• Quality Control
• Report Writing
• Equipment Maintenance
• Valid Driver's License
• Continuous Improvement Process
• Training And Development
• Empowerment
• Innovation
• Inventory Control Systems
• Purchasing
• Microsoft SharePoint
• Wholesaling

Domaines d’emploi

• Retail
• Customer Service & Support
• Transportation
• Logistics
• Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons