Personal Lines Team Lead

Are you ready to take your career to the next level? At Oracle RMS, we’re an award-winning insurance brokerage with exciting opportunities across our expanding team. Oracle RMS serves clients across Ontario with 40 offices and over 400 dedicated professionals. We recently became an Abry Partners portfolio company. With the Abry partnership, Oracle RMS has the strategic support to execute on an ambitious growth plan — creating exciting opportunities for our employees. We’re proud to be Great Place to Work® Certified, ranking #13 in Canada. Our commitment to people and culture has earned us recognition as a Best Workplace for Women, Young Talent, Financial Services & Insurance, Professional Development and more. At Oracle RMS, we hold an unwavering commitment to our clients, ensuring your needs are exceeded at every turn. Our dedication goes beyond mere professionalism; it's rooted in genuine care and concern for your well-being. We strive to cultivate relationships built on trust and integrity, where your success and security are our utmost priorities. Employment Type Full-Time Permanent Salary Range $85,000 - $110,000 Responsibilities Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement. Evaluate staff performance and prepare formal Performance Reviews. Perform quality reviews on team members to record staff development. Perform monthly individual team member one-to-one meetings to discuss performance, etc. Perform Team Meetings on a regular basis to discuss changes, high-level team notes, etc. Develop respectful and successful working relationships with our staff and branches. Work with management on technical and administrative issues. Ensure adherence to Ensure adherence to insurance carrier and Oracle RMS guidelines and procedures. Train new hires and oversee performance and provide assistance Overseeing a team of 20+ Account Managers of varying skill level. Account Managers work schedules range from remote / hybrid/ in-office. Requirements Having a Registered Insurance Brokers of Ontario license (RIBO), CIP or CAIB certification is an asset Sound knowledge of the insurance industry, policies and products 3+ years’ experience with Personal Lines Insurance experience Prior leadership role experience is an asset Excellent Customer Service, Communication and Computer skills with Microsoft Office experience. Ability to work as a team and work well under pressure Superior organizational, verbal and written communication skills Knowledge of Power Broker, Acturis and Applied Rating (Compu-Quote) is an asset Must be able to work from Concord office 5 days a week License/Certification RIBO License Benefits Company events Dental care Disability insurance Extended health care Life insurance On-site gym Paid time off Tuition reimbursement Vision care Salary will be commensurate with experience. We thank all applicants but only those being considered will be contacted. Oracle RMS is an equal opportunity employer, we welcome applications from qualified individuals from all backgrounds. Persons who require accommodation during the recruitment process may indicate so on their application. Persons who require accommodation during the recruitment process may indicate such upon applying

Lead and oversee a team of over 20 Account Managers, ensuring productivity and adherence to insurance carrier guidelines. Responsibilities include conducting performance reviews, one-to-one meetings, and training new hires.

Requires a RIBO license and at least 3 years of experience in Personal Lines Insurance. Strong communication skills and proficiency in Microsoft Office are essential, while CIP, CAIB, or knowledge of Power Broker and Acturis are assets.

• Company events • Dental care • Disability insurance • Extended health care • Life insurance • On-site gym • Paid time off • Tuition reimbursement • Vision care

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Performance Management
• Personal Lines Insurance
• Customer Service
• Communication
• Microsoft Office
• Organization
• Staff Training
• Quality Review

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

3+ ans

Postuler avant le

25 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level