Manager, Operations & Facilities

Résumé du poste

The Operations/Facilities Manager oversees daily operations for mailroom, office services, facilities, and IT functions while managing team performance and development. They are also responsible for financial administration, vendor coordination, and ensuring compliance with health and safety regulations.

Détails du poste

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,400 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and maintaining some of the brightest talent in the legal field. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path. We care about our staff, and the working environment here proves it. Our Vancouver office is seeking an Operations/Facilities Manager to join our fast-growing team. This role is responsible for overseeing the day-to-day operations of the Mailroom, Office Services, Facilities and IT functions. The Operations/Facilities Manager plays a key role in maintaining, a safe, functional and professional office environment while supporting business continuity and ensuring operational process are delivered efficiently and consistently. Major Responsibilities * Lead and oversee the day-to-day operations of the Mailroom, Office Services, Facilities and Information Services functions, ensuring responsive, efficient, and high-quality support to lawyers, staff, clients, and visitors. * Manage, coach, and develop team members, including recruitment, onboarding, training, performance management, work allocation, attendance, overtime, vacation scheduling, and annual performance review input. * Oversee mailroom, courier, office services, purchasing, premises-related requests, general service inquiries, emergency calls, and other operational support activities, ensuring requests are prioritized and resolved effectively. * Manage facilities-related matters, including vendor coordination, landlord liaison, access cards, repairs and maintenance, office moves, equipment maintenance, confidential shredding, cleaning, and other workplace service requirements. * Support operational planning and financial administration, including invoice review and approval processes, budget preparation, quarterly variance reporting, corporate credit card reconciliations, and related documentation. * Chair and manage the Joint Health & Safety Committee, including scheduling meetings, circulating minutes, participating in inspections, promoting safe work practices, and helping ensure compliance with WorkSafeBC requirements, firm policies, and applicable employment and human rights obligations. * Identify opportunities to improve service delivery, streamline processes, reduce turnaround times, strengthen departmental standards, and enhance the overall workplace experience. * Provide operational backup support to the Director, Talent & Operations and the Hospitality and Events Supervisor, and other teams as needed, and perform related duties or special projects as required. Education and Experience Post-secondary diploma plus five years’ experience working in an office services environment and formal supervisory skills training. An equivalent combination of education, training, and experience may be acceptable. Knowledge and Skills * Self-motivated and proactive professional who takes initiative, works effectively independently, and collaborates successfully within team environments. * Exceptional organizational abilities with strong attention to detail and a commitment to accuracy. * Strong time management and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment. * Excellent interpersonal, communication, and active listening skills, enabling the development of strong relationships with a wide range of stakeholders * Strong knowledge of MS Office, including Microsoft Word, Excel, and Outlook. * General knowledge of mailroom services, including the shipping/courier industry, postage, registered mail, specialty couriers, etc. * General knowledge of building operational procedures and systems, including security and HVAC systems. * Supervisory skills with the ability to lead a team. Compensation The typical hiring salary range for this position is $75,000 to $90,000 annually. The base pay offered may vary depending on job-related knowledge, skills, experience and internal and market equity. Accessibility and Accommodation We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process. Background and Reference Checks Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications. If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date. Please note that we use artificial intelligence to screen, assess or select applicants for this role.

Ce que vous ferez

The Operations/Facilities Manager oversees daily operations for mailroom, office services, facilities, and IT functions while managing team performance and development. They are also responsible for financial administration, vendor coordination, and ensuring compliance with health and safety regulations.

Exigences

Candidates must possess a post-secondary diploma and at least five years of experience in an office services environment with formal supervisory training. Strong organizational, communication, and technical skills in MS Office are required to manage competing priorities effectively.

Compétences indiquées

• Gestion du temps · Souhaitée
• Facilities Management · Souhaitée
• Résolution de problèmes · Souhaitée
• Operations Management · Souhaitée
• interpersonal skills · Souhaitée
• Vendor Coordination · Souhaitée
• Microsoft Office · Souhaitée
• Team Leadership · Souhaitée
• Communication Skills · Souhaitée
• Process Improvement · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Facilities management
• Operations management
• Team leadership
• Vendor coordination
• Budget preparation
• Health and safety compliance
• Time management
• Communication skills
• Microsoft Office
• Process improvement
• Performance management
• Office services
• Financial administration
• Problem solving
• Interpersonal skills
• Invoice Review
• Variance Reporting
• Workplace Inclusivity
• Equipment Maintenance
• Supervision
• Organizational Skills
• Talent Recruitment
• Self-Motivation
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Active Listening
• Artificial Intelligence
• HVAC
• Business Continuity
• Management
• Customer Service
• Bond Credit Rating
• Performance Management
• Facility Management
• Interpersonal Communications
• Mailroom
• Mentorship
• Microsoft Outlook
• Employee Onboarding
• Operational Planning
• Operations
• Performance Review
• Proactivity
• Purchasing
• Service Delivery Improvement
• Time Management
• Scheduling
• Coordinating
• Prioritization

Domaines d’emploi

• Administrative
• Management & Leadership
• Legal
• Security & Safety
• Facilities Operations Manager
• Facilities Manager
• Business Services and Administration Managers Not Elsewhere Classified
• Facilities Managers