Broker Sales - Sales Representative

Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. What you'll do: Tailoring interactions by utilizing emerging technology solutions including phone, chat, email, SMS and video conferencing. Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business. Selling products by establishing contact and developing relationships with prospects, answering incoming communications, following-up on expiry date cards, re-quoting prospects from previous years and cancelled files, and contacting leads generated. Creating a trusting environment that fosters new sales opportunities and retention of existing business. Actively participating within the team unit and independently to continuously contribute to overall business improvement. Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized. Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up. Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met. Let's talk about you: Hold a valid Ontario Registered Insurance Brokers (RIBO) license. A minimum of three years’ customer service experience, preferably in personal lines, automobile and property insurance. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. Superior time management and organizational skills to handle competing priorities. Intermediate knowledge of Microsoft Office Suite applications. Preference given to candidates with experience using Epic, Salesforce and Company portals. The ability to communicate in French is required. Working Conditions: General contact centre and office environment. Hybrid and remote options available. We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Salary Range: $52,454 to $72,099 This position offers a competitive salary along with rewarding bonuses that recognize your dedication. At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time Some of the Perks We Offer: We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here: Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement Let’s work together! If you are interested in this opportunity, please apply online. The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services. Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to. This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

The sales representative will manage customer interactions through various digital channels to identify needs, quote insurance products, and build long-term relationships. They are responsible for resolving customer inquiries, processing account changes, and maintaining accurate documentation to ensure high retention and sales growth.

Candidates must hold a valid Ontario Registered Insurance Brokers (RIBO) license and possess at least three years of customer service experience in the insurance industry. Proficiency in French and intermediate knowledge of Microsoft Office are required, with preference given to those experienced with Salesforce and Epic.

• Defined benefit pension plan • Continuing education coverage • Licensing fee coverage • Professional development resources • LinkedIn Learning access • Mental wellness support • Flexible work-from-home options • Hybrid work options

• Service à la clientèleSouhaitée
• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Insurance sales
• Customer service
• RIBO license
• Communication skills
• Time management
• Organizational skills
• Microsoft Office Suite
• Epic
• Salesforce
• French language proficiency
• Relationship building
• Lead generation
• Insurance quoting
• Problem solving
• Documentation
• Workplace Inclusivity
• Organizational Skills
• Sales Prospecting
• Emerging Technologies
• Artificial Intelligence
• Call Center Experience
• Customer Service
• Textiles
• Communication
• Sales
• French Language
• Selling Techniques
• Marketing
• Microsoft Office
• Property Insurance
• Time Management
• Video Conferencing
• Customer Inquiries

• Sales
• Customer Service & Support
• Finance & Accounting
• Broker Sales Representative
• Sales Consultant
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine