Customer Service Representative: Foster - Full-Time

Résumé du poste

The role involves matching animals with foster volunteers and monitoring the health and well-being of animals in foster care. It also includes managing data in Raiser’s Edge and Chameleon and providing medical treatments for foster animals.

Détails du poste

Job Purpose The Customer Service Representative (CSR): Foster is responsible for supporting the Foster Program at the Ottawa Humane Society (OHS). Duties and Responsibilities * Match animals requiring foster care to the appropriate volunteer * Monitor the health and well-being of animals placed in foster * Support foster volunteers during animal placements * Provide prescribed treatments and other medical interventions for foster animals * Maintain foster animal holding areas, facilities, and equipment * Coordinate appointments for the health requirements of fostered animals * Assist with volunteer recognition and retention programs and activities * Provide appropriate feedback on the performance of foster volunteers * Enter and maintain data integrity in Raiser’s Edge and Chameleon * Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required * Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices * Produce and maintain accurate reports, records, and files * Participate in supervision, evaluation, training and other meetings as required * Participate in the identification and evaluation of OHS program goals and objectives * Participate in professional development opportunities * Represent the OHS in a professional manner * Participate in public relations and promotional activities as required * May be required to assume some of the responsibilities of the Supervisor: Foster Qualifications * Secondary school diploma or equivalent * Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof * Minimum of one year experience in customer service * Experience working closely with, and supporting, volunteers is an asset * Proficiency in Microsoft Office Suite * Professional working proficiency in spoken and written English is required Working Conditions/Physical Requirements * Employee may be required to work evening, holiday and weekend shifts * Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals * Employee will be required to wear a uniform designated by the employer * Employment is conditional upon maintaining confidentiality of OHS information * Employment is conditional upon the ability to work around all species of animals safely How to Apply If you are interested in this opportunity and have the above qualifications, please apply via the Ottawa Humane Society Careers Centre by clicking "Apply." This posting is for a contract to fill a temporary vacancy. The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic. We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation. We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers decide who moves forward and reviews results. Schedule Information 4-week rotating schedule, 72 hours per bi-weekly pay period Week 1 MondayOFFTuesday (11)7:30am-4:00pmWednesday (11)7:30am-4:00pmThursday (11)7:30am-4:00pmFriday (11)7:30am-4:00pmSaturdayOFFSundayOFFTOTAL Weekly hours32 Week 2 Monday (11)7:30am-4:00pmTuesday (11)11:00am-7:30pmWednesday (11)11:00am-7:30pmThursdayOFFFriday (11)11:00am-7:30pmSaturday (8)7:30am-4:00pmSundayOFFTOTAL Weekly hours40TOTAL Bi-weekly hours72 Week 3 Monday (11)7:30am-4:00pmTuesday (11)7:30am-4:00pmWednesday (11)7:30am-4:00pmThursdayOFFFridayOFFSaturday (8)7:30am-4:00pmSunday (8)7:30am-4:00pmTOTAL Weekly hours40 Week 4 MondayOFFTuesday (11)11:00am-7:30pmWednesday (11)11:00am-7:30pmThursday (11)7:30am-4:00pmFriday (11)7:30am-4:00pmSaturdayOFFSundayOFFTOTAL Weekly hours32TOTAL Bi-weekly hours72

Ce que vous ferez

The role involves matching animals with foster volunteers and monitoring the health and well-being of animals in foster care. It also includes managing data in Raiser’s Edge and Chameleon and providing medical treatments for foster animals.

Exigences

Candidates need a secondary school diploma and either an Assistant Veterinary Technician certificate or at least one year of relevant clinical experience. A minimum of one year of customer service experience is also required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Saisie de données · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Animal Care
• Volunteer Coordination
• Medical Intervention
• Data Entry
• Microsoft Office Suite
• Raiser’s Edge
• Chameleon
• Report Generation
• English Proficiency
• Large Animal Care
• Clinical Experience
• Raiser's Edge NXT
• Professionalism
• Artificial Intelligence
• Public Relations
• Confidentiality
• Data Integrity
• Microsoft Office
• Written English

Domaines d’emploi

• Customer Service & Support
• Social Services
• Healthcare
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives