Customer Service Representative: Foster

This website uses cookies to enhance usability and provide you with a more personal experience. By using this website, you agree to our use of cookies as explained in our Privacy Policy. The Ottawa Humane Society has been a leader in animal welfare since 1888, making a meaningful impact in the lives of animals and the people who care for them. As part of our team, you’ll contribute to a mission-driven organization where your work directly supports animal welfare in our community. In the role of Customer Service Representative: Foster, you are responsible for supporting the Ottawa Humane Society's foster program by coordinating foster placements, providing exceptional service and support to foster volunteers, and promoting the health and well-being of animals in foster care. This role includes matching animals with appropriate foster homes, monitoring animals in care, coordinating veterinary appointments and treatments, and maintaining accurate foster animal records, facilities, and equipment. $24.02 to $27.01 hourly Extended Health, Dental, Paramedical and Vision Care coverage Life and Disability Insurance (including paid short term sick leave) Vacation Days, Statutory Holidays Employee Assistance Program RRSP match Free on-site Parking Veterinary food and other supplies discount 72 hours per bi-weekly. 4-week rotating schedule. Secondary school diploma or equivalent Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof Minimum of one year experience in customer service Experience working closely with, and supporting, volunteers is an asset Proficiency in Microsoft Office Suite Professional working proficiency in spoken and written English is required View The Full Job Description. The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic. We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation. This posting is for an existing vacancy. We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward. For more information about available jobs or our work schedules, please visit our careers page. For more information, please contact us at [email protected]. 245 West Hunt Club Rd. Ottawa, ON K2E 1A6 Charity Registration Number 123264715 RR0001 Contact Us Annual Reports and Financial Statements Board of Directors Contact Us Media, News and Blog Mission and Vision Our Commitments Strategic Plan Supporters Get OHS news delivered right to your inbox. The Ottawa Humane Society achieved prestigious accreditation from Humane Canada’s Accreditation Program in April 2021. The Humane Canada Accreditation Program mark is a licensed mark of Humane Canada used under license by the Ottawa Humane Society. The Ottawa Humane Society achieved prestigious accreditation from Imagine Canada’s Standards Program in April 2016. The Standards Program Trustmark is a mark of Imagine Canada used under license by the Ottawa Humane Society.

The role involves coordinating foster placements and providing support to foster volunteers to ensure animal well-being. Responsibilities include matching animals with homes, monitoring care, and managing veterinary appointments and records.

Candidates need a secondary school diploma and at least one year of customer service experience. A Veterinary Technician certificate or relevant clinical experience is also required or preferred.

• Extended Health • Dental • Paramedical • Vision Care • Life Insurance • Disability Insurance • Paid short term sick leave • Vacation Days • Statutory Holidays • Employee Assistance Program • RRSP match • Free on-site Parking • Veterinary food and other supplies discount

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Volunteer Support
• Microsoft Office Suite
• Animal Welfare
• Foster Coordination
• Record Keeping
• Clinical Experience
• English Proficiency

• Customer Service & Support
• Social Services
• Healthcare
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

36 heures par semaine

Niveau d’expérience

Entry level