Warranty Coordinator

Job Description Role: We have an immediate opening for a Warranty Coordinator in our Edmonton Branch. Reporting to the Branch Office Supervisor, the Warranty & Purchasing Administrator manages warranty inquiries and claims, assists in purchasing of supplies specific to purchase orders and assists in reducing operational costs. This role will have a primary focus on Residential & Commercial Warranty claims with supporting the Administrative Assistant and providing backup support for the parts department when needed. This role is a permanent, full-time position Responsibilities RESPONSIBILITIES Administers, processes and authorizes warranty claims, based on the manufacturer’s/supplier’s/CDS criteria Responsible for processing exceptional or contentious claims, communicating with manufacturers and external customers to secure replacement parts Handles ordering of defective parts, arranges for the delivery/installation of replacements and warranted labor services, and handles all warranty requests in compliance with CDS and manufacturer/supplier standards and legal requirements Works closely with sales and service departments and provides internal personnel with information on all warranty concerns Communicates effectively with customers to provide customer assurance Ensure claim legitimacy and adherence to warranty agreements and company policy Verifies the manufacturers or supplier’s criteria Obtains all information to efficiently review, analyze, and, once qualified, process warranty claims Authorizes all warranty claims with exception of Good Will Obtains CDS Management approval on all Good Will claims prior to commitment or processing Document and track claims through completion Creates Warranty or Good Will identified work order(s) in CDS system Retains all supporting documentation to complete a product warranty claim record under CDS Network warranty location and ensure all documentation is easily retrievable Completes pre-authorization applications, all other documents required to process the claims and forwards them to the manufacturer/supplier and follows up Reviews claims exceeding the time frames or are not processed in the regular manner Ensure that all CDS purchase orders are completed by Purchaser Follows up for all Order Confirmation, analyzes and reviews product ordered to ensure the product accuracy and determines ETA Ensures that the amounts claimed correspond to the criteria of CDS Follows up on all credits, analyzes and reviews credits for accuracy and enters credit # in CDS corresponding work order Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up Analyzes claims denied by the manufacturer/supplier and, if applicable, re- submits them as soon as possible or obtains authorization to cancel them Ensures Sales or Service Departments are notified of uncovered and unauthorized claims Provides the CDS Accounting with the required information to process the accounting paperwork, the amounts receivable, and credits for warranties Ensures disposition of defective product is followed as instructed by the Manufacturer/Supplier If disposition is to return defective product, ensures defective product/parts are returned to the manufacturer/supplier following the complete Supplier Return CDS process Verifies descriptions and specifications on requests for purchase. Maintains resources such as catalogs and other supplier information for prices and specifications. Enters purchase specifications into system, or types the purchase order and sends copy to supplier and department originating request. Verifies total cost of items purchased, using calculator. Follows up with suppliers concerning late deliveries. Receives and matches bills from suppliers with bids and purchase orders. Maintains records of items purchased or transferred between departments. Inventories material on hand. Qualifications Qualifications: 3-5 years’ experience in customer service Above average communication and computer skills Working knowledge of MS Outlook (including calendar) Ability to prioritize tasks, manage stress and diffuse difficult situations Minimum completed education – high school Well organized with great attention to detail Overhead door knowledge is an asset but not required We offer: A positive work environment with competitive pay and an excellent benefit plan Opportunity to build a long-term career with upward mobility Steady work in a stable work environment Excellent Health and Dental benefits offered for full time employees COR Certified workplace Equal opportunity employer To Apply: If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “WARRANTY COORDINATOR - EDMONTON” to the subject line of all correspondence. Applications will be accepted until the position has been filled.

The Warranty Coordinator manages residential and commercial warranty claims, ensuring legitimacy and adherence to manufacturer and company policies. Additionally, the role handles the purchasing of supplies, manages defective part returns, and provides administrative support to the parts department.

Candidates must have 3-5 years of customer service experience and a minimum of a high school diploma. Proficiency in MS Outlook and strong organizational skills are required, while knowledge of overhead doors is considered an asset.

• Health Insurance • Dental Insurance • Competitive Pay

• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• Gestion des stocksSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Warranty Claims Processing
• Customer Service
• Purchasing
• Microsoft Outlook
• Claims Analysis
• Inventory Management
• Communication Skills
• Attention To Detail
• Task Prioritization
• Conflict Resolution

• Administrative
• Customer Service & Support
• Manufacturing
• Logistics
• Construction

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

20 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level