Bilingual Endpoint Deployment Technician

Résumé du poste

The technician will prepare, configure, and deploy Windows 11 laptops using Microsoft Intune and SCCM according to Managed Desktop standards. Responsibilities include performing user data migrations, maintaining asset records in ServiceNow, and providing onsite technical support.

Détails du poste

Location: Ottawa, ON (On-site) Duration: 3 years Security Clearance: Secret Language: Bilingual (English and French) Responsibilities Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop standards, including Autopilot enrollment and configuration profile implementation Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations and designated staging locations Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures Use Microsoft Intune for device deployment, provisioning, configuration, and management Use Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, and device management Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities Perform Windows 10 and 11 device imaging, provisioning, and configuration profile setup for endpoint management Complete related activities and deliverables, as required Qualifications 4+ years of experience providing IT support services in an enterprise environment 3+ years of experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives Experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment Experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration Experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals Experience using Microsoft Intune for device deployment, provisioning, configuration, and management Experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management Experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management Knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management Knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment Must be eligible to obtain Secret clearance University degree, college diploma, or recognized certification in information technology from a recognized institution AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team. OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

Ce que vous ferez

The technician will prepare, configure, and deploy Windows 11 laptops using Microsoft Intune and SCCM according to Managed Desktop standards. Responsibilities include performing user data migrations, maintaining asset records in ServiceNow, and providing onsite technical support.

Exigences

Candidates need 4+ years of enterprise IT support experience and 3+ years in device deployment or hardware lifecycle initiatives. A university degree, college diploma, or IT certification is required, along with eligibility for Secret security clearance.

Compétences indiquées

• Asset Management · Souhaitée
• User Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows 11 Deployment
• Microsoft Intune
• Microsoft SCCM
• ServiceNow
• Autopilot
• Data Migration
• Asset Management
• Technical Troubleshooting
• Endpoint Management
• Bilingual English and French
• Hardware Lifecycle Management
• Device Imaging
• Security Compliance
• Patch Management
• User Onboarding
• Secret Security Clearance

Domaines d’emploi

• Technology
• Customer Service & Support
• Consulting
• Government & Public Sector