Operations Manager, Junior & Groups Programmes

Application Deadline: 10 August 2026 Department: Year-Rounds Groups Location: North America HQ Compensation: $65,000 - $68,000 / year Description Job Purpose The Operations Manager, Juniors & Group Programmes, is responsible for both leading seasonal staff teams and managing the detailed logistics that ensure our Junior and Group Programmes run smoothly. This is a highly hands-on operational role that combines day-to-day scheduling, timesheet tracking, accommodation and budget management with student welfare, client satisfaction, and program quality. This is an exciting opportunity for someone who thrives on both team leadership and operational execution, ensuring every aspect of our programmes runs to the highest standard. Main Duties and Responsibilities Operational & Logistical Management Coordinate accommodation, meals, transportation, academic, and activity schedules across multiple programme locations in North America (Vancouver, Toronto, New York, Halifax, LA, Florida and San Francisco) Manage programme budgets, including forecasting, tracking, and expense approvals Lead centre set-up, preparation, and closure, ensuring materials, equipment, schedules, and bookings are in place Organise and oversee transfers, including coach and taxi bookings, and assign staff to transfers Generate quotes and support the sales team as a programme lead when required Ensuring compliance with all local health and safety regulations and accreditation standards Staff Recruitment, Training & Management Recruit, train, induct, and manage seasonal staff teams. Oversee staff scheduling and timesheet tracking, ensuring accurate reporting for payroll Provide ongoing supervision, coaching, and performance management to ensure staff deliver a high-quality student experience. Allocate staff to residential accommodation blocks to maintain appropriate supervision ratios. Participate in and deliver staff induction and ongoing training throughout the programme. Be a visible and approachable leader, supporting staff on-site with day-to-day operational issues Client & Programme Quality Act as the main point of contact for agents, students, and group leaders, handling enquiries and problem solving promptly Liaise with host universities and college partners to ensure smooth centre operations and resolve accommodation or faculty issues Ensure all correspondence (with clients, staff, partners) is handled professionally and within one business day Implement client feedback procedures and take action where needed Represent the organisation positively at all times with students, staff, agents, and university partners Person Specifications Legal status Eligibility to work in Canada Eligibility to travel in Canada and the USA Clear background or criminal record check Experience and knowledge Proven experience managing Junior/ESL residential programmes or similar operational environments. Strong background in logistics, administration, and budget management CEFR C1+ level English proficiency (spoken and written). Proficiency in CLASS or similar administrative software. Previous experience managing language school programmes or residential camps. Valid First Aid or lifeguard certification. Familiarity with UBC/TMU campus and Vancouver, Toronto, and/or Halifax attractions. Experience working with 8-17 year olds. Skills and Abilities Flexible, adaptable, and comfortable working in a fast-paced environment A hands-on manager who enjoys balancing people leadership with operational detail Highly organised with strong leadership and communication skills Personal qualities Summer operations are busy, so we’re looking for someone who can be flexible and open to work weekends and overtime during peak summer months Disclaimer This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. As part of our recruitment process, we use AI-enabled technology to assist with tasks such as application screening and process administration. These tools are designed to support fairness and consistency, and human reviewers make all final decisions. Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status If you require accommodations at any point during the application or hiring process, please contact nahr@oxfordinternational.com We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.

Lead seasonal staff teams and manage detailed logistics including accommodation, meals, transportation, and academic schedules for junior programmes. Oversee programme budgets, centre set-up, and maintain high standards of student welfare and client satisfaction.

Proven experience managing junior or ESL residential programmes with a strong background in logistics and budget management. Must have eligibility to work in Canada, ability to travel in North America, and proficiency in English at a C1+ level.

• Premiers soinsSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations Management
• Team Leadership
• Logistics Management
• Budget Management
• Staff Recruitment
• Staff Training
• Scheduling
• Student Welfare
• Client Relationship Management
• Health and Safety Compliance
• Problem Solving
• First Aid
• English Proficiency
• Administrative Software
• Resource Allocation
• Project Coordination

• Management & Leadership
• Education
• Logistics
• Administrative

Expérience minimale

5+ ans

Postuler avant le

18 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level