Customer Service, Call Centre, and Cargo Agent (Prince George)

Join our team! Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia. The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes. Note: Call Centre duties will be the primary (75%) responsibility of this role. Job Responsibilities: Respond to phone inquiries regarding fares, schedules, routings, etc. Book, change and cancel flight reservations Resolve service disruption issues over the phone and in person, determining alternative flight options Check-in passengers, issue boarding passes, verify immigration documents Check baggage and collect excess baggage/overweight charges Execute deplaning and boarding processes, ensuring a safe, on-time departure Process cargo shipments Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times Commitment to providing a safe, stress-free, and friendly passenger experience Deliver service standards in accordance with Pacific Coastal Airlines philosophy Other duties as assigned Qualifications and Competencies: Experience in customer service Ability to work under pressure with minimal supervision Clear and effective communication skills with demonstrated ability to have difficult conversations Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes Comfortable using computers, credit and debit machines Able to work outdoors during inclement weather conditions Flexible to work weekends, evenings, holidays and/or irregular shifts Must represent Pacific Coastal Airline in a professional manner to our partners, vendors, and customers Must be able to obtain and maintain designated security clearance Capable of lifting up to 70 pounds Why Pacific Coastal Airlines? Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year. Apply now! Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.

The primary responsibility is managing call center inquiries regarding flight bookings, schedules, and service disruptions. Additionally, the role involves on-site passenger check-in, baggage handling, and cargo shipment processing.

Candidates must possess strong customer service and communication skills with the ability to multitask in a fast-paced environment. The role requires physical capability to lift up to 70 pounds and the flexibility to work irregular shifts including weekends and holidays.

• Travel perks • Hotel discounts • Restaurant discounts • Discounted cargo shipping • Employee recognition programs • Employee appreciation events

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Phone skills
• Multi-tasking
• Problem solving
• Communication skills
• Computer literacy
• Cargo handling
• Conflict resolution
• Time management
• Safety awareness
• Professionalism
• Accountability
• Effective Communication
• Service Standards
• Customer Service
• Problem Solving
• Multitasking
• Security Clearance
• Reservations

• Customer Service & Support
• Transportation
• Logistics
• Cargo Customer Service Agent
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

20 heures par semaine