Regulatory Compliance Associate

Regulatory Compliance Associate (Bilingual -Mandarin Speaking) On-Site (Up to 4 days in office) Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design and support it. We’re looking for a Regulatory Compliance (Bilingual - Mandarin) Associate to join our scaling organization. At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Regulatory Compliance (Bilingual - Mandarin) Associate to join our dynamic team located in Markham. What’s Important To Us We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork . In this role, you will report directly to the Director of Public Relations and Regulatory Affairs and play a vital role in maintaining compliance activities at PSI. Your primary responsibilities will include monitoring and documenting compliance matters and reviewing products to ensure compliance with applicable regulatory requirements and internal standards. You will also collaborate with internal teams to provide compliance guidance and support as needed. The Regulatory Compliance Associate Will Liaison and work with manufacturers from around the world on the creation of compliant labels and packaging that meets Canadian regulatory requirements. Review and approve labels and packaging in accordance to the Regulatory compliance set out in the Tobacco Vaping Products Act (TVPA) and Consumer Product Labelling Act (CPLA). Review and approve all promotional and marketing materials including websites, social media and POS materials in accordance to the Vaping Products Labelling and Packaging Regulations (VPLPR) and Vaping Products Promotions Regulations (VPPR) set out in the TVPA. Review and provide ingredient reporting information to Health Canada Vaping Products Reporting Regulations (VPRR). Create and deliver training to manufacturers/other departments as required to support adherence to best practices and compliance to regulations Create, organize, manage and maintain quality systems related to SOP management and its processes, record management or other systems as required. Source, manage and maintain (using available systems) all required master documentation for all labelling and packaging, a requirement for the release of products to the market. Maintain accurate and easily retrievable electronic and paper files for QM documentation as required for compliance with Canadian Regulations (TVPA and Health Canada Audits). Attend Product Compliance meetings as required Act as a liaison between the Warehouse, purchasing department, Product Development and marketing teams to ensure an alliance of efforts regarding the above duties and responsibilities. Ensure the company’s products are compliant with Federal and Provincial vaping regulations, Customs Act and the Excise Act. Takes on special projects and new objectives within regulatory compliance as assigned. Perform other duties as required To Be Successful You Should Have Minimum of a Bachelor of Science Degree or relevant degree Minimum 2 years of experience related to QC/QA/ in consumer packaging and labelling of consumer products Proficiency with Microsoft Office, particularly Excel Detail-oriented and highly organized Ability to organize, prioritize and manage workload for optimum efficiency to meet regulatory and product launch timelines Great attention to detail and accuracy Strong interpersonal and communication skills Strong problem-solving skills Thorough understanding of Health Canada regulations, Consumer Packaging and Labelling Act guidelines and Excise Act, 2001 Able to communicate in Mandarin is a strong asset This position is not eligible for relocation support This position is open to applicants legally authorized to work in Canada What You Can Expect From Pacific Smoke International At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer: A total compensation package that includes a group benefits program starting from day 1 of joining and a year-end performance bonus Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential Three weeks of Vacation Awards for top performers and employee tenure A unique opportunity to build, grow and leave your impact on a US$25-billion industry To work with a group of people who are humble, supportive, and care about our customers Product at distributor pricing to all employees Company events If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment. Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply. While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted. Pacific Smoke International is an equal-opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.

The role involves monitoring and documenting compliance matters and reviewing product labels, packaging, and marketing materials to ensure adherence to Canadian regulations. The associate will also act as a liaison between manufacturers and internal departments to maintain quality systems and reporting standards.

Candidates must have a Bachelor of Science or relevant degree and at least 2 years of experience in QC/QA for consumer packaging and labeling. Proficiency in Microsoft Office and a strong understanding of Health Canada and Excise Act regulations are required, with Mandarin fluency being a strong asset.

• Group benefits program • Year-end performance bonus • Learning and development opportunities • Three weeks of vacation • Performance and tenure awards • Product at distributor pricing • Company events

• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Assurance qualitéSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Regulatory Compliance
• Quality Control
• Quality Assurance
• Mandarin Speaking
• Microsoft Excel
• Labeling and Packaging Review
• Health Canada Regulations
• Interpersonal Communication
• Problem Solving
• SOP Management
• Record Management
• Technical Writing
• Project Management
• Attention to Detail
• Organization
• Time Management

• Legal
• Science & Research
• Manufacturing
• Administrative
• Logistics

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine

Niveau d’expérience

Mid-Senior level