Resident Services Coordinator

Position Title: Resident Services Coordinator (RSC) Reports to: Manager of Resident Services Union: BCGEU Compensation: $28.78-$31.18 per hour Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly) Posting Closing Date: August 31, 2026 at 4pm Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. Key Responsibilities: The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach. Contributes to ensuring a high occupancy rate by: Arranging viewings with potential residents and following up with prospective renters; Completing the move-in process with new residents; Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities; Collaborating with other departments to support housing security and stabilization efforts to minimize evictions; and Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place Tenancy Management and Resident Communication: Timely response to resident communication including complaints and inquiries; Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records; Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy; Works with residents to create and track payment plans as required and that chargeback procedures are followed; Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required; Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable; and Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings Performs a variety of administrative functions including: Undertaking move-ins/move-outs and unit showings; Processing rent/subsidy changes as per BC Housing guidelines; Implementing rent increases in accordance to RTB requirements; Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing; Providing monthly reports to the Manager of Resident Services on internal housing statistics; Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement; Cross-training with coordinator positions in other departments; and Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required. Other Related Duties And Tasks As Required Participate in related special projects and assignments as assigned Requirements Please note that a combination of experience and education may be considered. Education: Secondary school graduation Certificate or diploma in Office Administration Current basic First Aid Certificate Experience: A minimum of 2 years related property management experience Knowledge, Skills and Abilities: Strong organizational and time management skills Demonstrated conflict resolution skills Knowledge of the Residential Tenancy Act Ability to operate as part of an interdisciplinary team Proficient in MS Office programs including Word, Outlook and Excel Knowledge of Yardi Property Management software an asset Additional Criteria for Role: Completion of a Criminal Record Check is required before employment commences Must have valid driver's license and access to a reliable vehicle with a minimum of $2 million liability ‘business class' insurance Benefits A mission driven and meaningful working environment Competitive salary from a Certified Living Wage Employer Minimum six (6) percent vacation accrual rate for all permanent staff Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more) Competitive employer RRSP contributions Employee assistance program Wellness time Career development and internal advancement opportunities Organization and individual training opportunities Social committee that includes robust team building and staff social events Dog friendly offices Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships. Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

The Resident Services Coordinator manages residential property operations, focusing on occupancy rates, tenancy agreements, and resident communications. They handle the move-in/move-out process and represent the organization in Residential Tenancy Branch proceedings.

Candidates need a minimum of 2 years of property management experience and a secondary school diploma or certificate in Office Administration. A valid driver's license, reliable vehicle, and First Aid certification are also required.

• Competitive salary • Vacation accrual • Extended health and dental • Life insurance • Employer RRSP contributions • Employee assistance program • Wellness time • Career development • Internal advancement opportunities • Training opportunities • Social committee events • Dog friendly offices

• Gestion du tempsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Property Management
• Conflict Resolution
• Residential Tenancy Act Knowledge
• Yardi
• MS Office
• Time Management
• Organizational Skills
• Interdisciplinary Teamwork
• Tenancy Management
• Administrative Support

• Social Services
• Administrative
• Management & Leadership
• Customer Service & Support
• Legal

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

14 févr. 2027

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte