Reservations Agent - Bilingual

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our reservations team! We are currently seeking a Bilingual Reservations Agent to join our team in Moncton, NB. Job Duties: * Quote fares and book flights for customers; * Provide customers with necessary information connected with flights; * Communicate with customers to determine individual needs; * Address Customer Service issues with empathy and understanding; * Provide general information on PAL Airlines policies and procedures; * Must make use of excellent communication and sales skills; * When necessary, identify and implement solutions to meet evolving industry and customer needs; Qualifications: * Completion of secondary schooling in a related field is required * Bilingual (French and English) * 1+ years of customer service experience is required * 1+ years of technical support experience is preferred * Experience in Travel and Tourism is preferred What we offer: * Travel privileges with PAL and its network * Comprehensive health benefits including medical, dental, vision, and life insurance * Defined Contribution Pension Plan * Employee Stock Purchase Plan * Employee Tuition Assistance Program * Employee and Family Assistance Programs PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank you. #PALAirlines

The agent is responsible for quoting fares, booking flights, and providing flight information to customers. They must address customer service issues with empathy and implement solutions to meet evolving industry needs.

Candidates must be bilingual in French and English with at least one year of customer service experience and a secondary school education. Experience in travel, tourism, or technical support is preferred.

• Travel Privileges • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Defined Contribution Pension Plan • Employee Stock Purchase Plan • Employee Tuition Assistance Program • Employee And Family Assistance Programs

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism
• Customer Service
• Flight Booking
• Sales Skills
• Communication
• Technical Support
• Fare Quoting
• Problem Solving

Formation minimale

Études secondaires

Expérience minimale

0+ ans