IT Infrastructure Senior Analyst

*Location: Vancouver, BC or Toronto, ON* Pan American Silver was created with the intention to provide investors with the best vehicle to gain exposure to higher silver prices. Our vision is to be the world’s pre-eminent silver producer, with a reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada, Mexico, Guatemala, Peru, Chile, Brazil, Bolivia, and Argentina. Pan American Silver is committed to advancing diversity and developing inclusive leadership teams that are representative of the communities we serve. The Company provides equal opportunities to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression or any other characteristic protected by federal, provincial, or local law . Purpose and Overvie w:The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the organization. This role acts as the escalation point for Level 1 support and ensures the stability, performance, and security of systems including servers, cloud platforms, identity services, storage, and networking components. The position combines operational support with project delivery, contributing to continuous improvement and standardization of IT service s. Key Responsibiliti es:Infrastructure Operations (Run & Suppo rt)Provide Level 2/3 support for infrastructure-related incidents and service reque stsTroubleshoot and resolve issues across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, and cl oudMonitor system health, performance, and availabil ityParticipate on incident respo nsePerform root cause analysis and implement permanent fi xes Identity & Access Manage mentAdminister Active Directory (users, groups, service accou nts)Support hybrid identity environments (Entra ID, Azure AD Conn ect)Maintain access controls aligned with security poli cies Cloud & Platform Ser vicesSupport AWS (EC2, FSx, S3, MGN, DataSync) and Azure environ mentsAssist with cloud migrations and moderniz ationMonitor cloud utilization and optimize costs Server & Storage Mana gementAdminister Windows Server environments (2016 –2025)Manage SAN/NAS and cloud storage pla tformsSupport file services and permi ssionsPerform backup and recovery operations (Including DRP te sting) Network & Connectivity SupportTroubleshoot L2/L3 issuesSupport VLANs, STP, LACP envir onmentsSupport wireless and NPS/RADIUS authent icationSupport with local network teams at offices/ope rations Security & Co mplianceApply security best p racticesSupport PKI and cert ificatesAssist in patching and vulnerability rem ediation Automation & ScriptingDevelop PowerShel l scriptsAutomate administrat ive tasksImprove operational e fficiency Project Delivery (Build & ; Improve)Participate in upgrades, migrations, and cloud i nitiativesFollow change management processesMaintain documentation an d runbooks Required Professional Skills, Experience and Qual ifications:7+ years of IT infrastructure experienceFluent in both English and Spanish (required)Diploma or bachelor’s degree in information technology, Computer Science, Engineering, or re lated fieldWindows Server, Active Directory, DNS/DHC P knowledgeVirtualization (VMware preferred, Hyper-V i s an asset)Cloud experience (EC2, FSx, S3, DataSync, EntraID, EntraDS, Intune, Conditional Access) PowerShel l scriptingNetworking (L2/L3, VPN, WiFi)Ci trix (DaaS )NPS/RADIU S Preferred:Multi-domain or hybrid identit y experienceEnterprise stora ge knowledgeDistributed environm ent exposureMining experience is an assetDifferent Infrastructure services (O365, Autopilot, MFA, PIM and/ or defender) Required Competencies:Strong troubleshooting and documen tation skillsAbility to work u nder pressureClear communicationProcess-d riven mindsetTeam collaboration and men toring Assets:AWS Practit ioner or aboveCo mpTIA Network+Microsoft Azure AdministratorI TIL Foundation Travel requirem ents: up to 20% Compe nsation packa ge:Bonus programComprehensive group benefits, including health, dental & vision co verageGroup RRSPFitne ss/Gym allowanceProfessional development, training a nd certification Location: Vancouver, BC or Toronto, ON We thank all applicants for showing an interest. Only candidates under consideration will be contacted. Pan American Silver is committed to accommodating persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process by contacting the Human Resources department. This job posting is for an existing vacancy.

The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services. This role includes providing Level 2/3 support, troubleshooting issues, and participating in project delivery.

Candidates should have 7+ years of IT infrastructure experience and a diploma or bachelor's degree in a related field. Fluency in both English and Spanish is required, along with knowledge of various IT systems and services.

• Bonus Program • Comprehensive Group Benefits • Health Coverage • Dental Coverage • Vision Coverage • Group RRSP • Fitness/Gym Allowance • Professional Development • Training • Certification

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT Infrastructure
• Windows Server
• Active Directory
• DNS
• DHCP
• Virtualization
• Cloud Services
• PowerShell Scripting
• Networking
• Citrix
• Security
• Compliance
• Troubleshooting
• Documentation
• Team Collaboration
• Incident Response

• Technology
• Software
• Engineering
• Consulting
• Data & Analytics

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

4 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level