Customer Service Representative

Position Summary At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges. The Customer Experience team is looking for a candidate to fill the role of a Customer Service Representative. The successful candidate will be responsible for delivering premier service and support to our customers by, providing timely, accurate, and professional experience. Hiring Range: $70,000 - $80,000 Responsibilities Responsible for developing growth and profitability plans for key customer accounts Formulate goals and objectives to improve customer service for key accounts and develop methods to grow business year over year Provide advanced levels of quote follow-up and account analysis with customers and field sales teams Enter orders/releases for high and advanced level of complexity customer accounts and provide confirmations Represent Parker Canada Division as the primary point of contact for all business dealings of assigned accounts, and collaborate cross functionally with support teams (Supply Chain, Pricing, Quality) Enter releases for primarily advanced customer accounts with some high complexity customers Responsible for internal coordination of advanced and moderate contract review activities Issue credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues Responsible for tracking Customer KPI’s for assigned accounts. Creates strategic plan for continuous improvement with customer scorecard ratings Assist customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance Lead continuous improvement initiatives in daily activities, participate in Kaizen events and High Performance (HPTs) project teams Uphold Corporate and Government compliance policies when providing customer service Understand and support the Parker WIN Strategy Qualifications Education and Experience Requirements: Post-secondary education in Applied Technology, Business, Engineering or related field required Minimum 3 years of related work experience in customer service, manufacturing or related field Fluid Power Certificate considered an asset Skills Advanced computer skills including Microsoft Excel, Word, and PowerPoint Experience working with a CRM platform (Sales Force) Strong organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment Ability to adapt to change and act as a change agent Superior follow-up and attention to detail Ability to work independently with minimal supervision Bilingual (English / French) - fluent in both verbal and written communication is an asset Equal Employment Opportunity Parker encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Parker Canada Human Resources Department.

The role involves managing key customer accounts to drive growth and profitability while providing professional service and support. Responsibilities include order entry, contract review, and collaborating cross-functionally with supply chain and quality teams.

Candidates must have post-secondary education in Business, Engineering, or Applied Technology and at least 3 years of related experience. Proficiency in Microsoft Office and CRM platforms is required, with bilingualism in English and French considered an asset.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Salesforce
• CRM
• Account Analysis
• Problem Solving
• Organizational Skills
• Bilingual English/French
• Customer Relationship Management
• Contract Review
• KPI Tracking

• Customer Service & Support
• Manufacturing
• Sales
• Engineering
• Logistics

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable