Dental Administrator

Résumé du poste

The Dental Administrator will manage front-desk operations, including patient scheduling, phone inquiries, and maintaining accurate patient records. They are also responsible for overseeing billing, insurance claims, and fostering a welcoming environment for all patients.

Détails du poste

Position: Dental Administrator Location: NE Calgary, AB Clinic: Memorial Square Dental Clinic We know that exceptional patient care goes beyond scheduling appointments and processing paperwork—it’s about creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free. We’re looking for a skilled and compassionate Dental Administrator to join our team. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk. #PassionLP Specifics about the role: Full-time schedule: Monday–Friday, with 2 Saturdays per month. Monday: 9:00 AM–4:00 PM Tuesday: 10:00 AM–6:00 PM Wednesday: 11:00 AM–7:00 PM Thursday: 9:00 AM–4:30 PM Friday: 9:00 AM–4:00 PM Saturday: 8:00 AM–3:30 PM Candidates who prefer to maintain a 5-day workweek may alternate Saturday shifts with Mondays off. The schedule currently includes 1 evening shift per week, with the potential to increase to 1–2 evening shifts per week as our office hours expand following renovations. Additional Perks: If a statutory holiday falls on a Monday or Friday, the clinic will be closed the corresponding Saturday. Team-building events every 3–4 months Brand-new, recently renovated office Friendly, welcoming team and positive work environment What you’ll do: Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for Manage phone calls, direct inquiries, and efficiently book appointments Maintain and organize the patient database with accuracy and confidentiality Oversee insurance claims, billing systems, and follow up with insurance companies Establish and manage office protocols to keep operations running smoothly Coordinate and optimize appointment schedules Provide leadership and foster a team culture focused on outstanding client service What you’ll bring to the role: Minimum of 1 year of experience in a dental admin role. Knowledge of dental billing and insurance protocols. Proficiency with Microsoft Office; experience with Dentrix and MaxAssist is an asset. Strong verbal and written communication skills. Excellent problem-solving abilities with strong attention to detail. Friendly, professional demeanour with a patient-first mindset. Ability to multitask and thrive in a dynamic, fast-paced environment. Who we are: Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more. Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca

Ce que vous ferez

The Dental Administrator will manage front-desk operations, including patient scheduling, phone inquiries, and maintaining accurate patient records. They are also responsible for overseeing billing, insurance claims, and fostering a welcoming environment for all patients.

Exigences

Candidates must have at least one year of experience in a dental administration role and possess knowledge of dental billing and insurance protocols. Proficiency in Microsoft Office is required, while experience with Dentrix and MaxAssist is considered an asset.

Avantages

• Team-building events • Positive work environment • Supportive culture

Compétences indiquées

• Soins cliniques · Souhaitée
• Service à la clientèle · Souhaitée
• Dentrix · Souhaitée
• Appointment Scheduling · Souhaitée
• Résolution de problèmes · Souhaitée
• Leadership · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée
• Microsoft Office · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dental administration
• Dental billing
• Insurance protocols
• Patient care
• Appointment scheduling
• Customer service
• Communication
• Problem-solving
• Attention to detail
• Multitasking
• Dentrix
• MaxAssist
• Microsoft Office
• Confidentiality
• Leadership
• Empathy
• Compassion
• Artificial Intelligence
• Automation
• Dentistry
• Billing
• Billing Systems
• Decision Making Software
• Problem Solving
• Operations
• Telephone Skills
• Relationship Building
• Renovation
• Team Building
• Workplace Diversity
• Setting Appointments
• Detail Oriented

Domaines d’emploi

• Healthcare
• Administrative
• Customer Service & Support
• Dental Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers