Service Technician

Résumé du poste

The Service Technician will perform maintenance and repairs on dental equipment while ensuring compliance with manufacturer guidelines and safety standards. They are also responsible for managing inventory, training customers on equipment use, and maintaining accurate service documentation.

Détails du poste

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair for the Moncton (NB) area. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices. Essential Functions Determines the parts, supplies or tools required to complete service requests. Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment. Repairs equipment to manufacturer specs. Ensures the service commitments are met within standard response time. Work with Sales Representatives to present Maintenance Agreements to customers. Follow repair and manufacturer schedules for customers on Service Agreements. Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags. Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis. Trains customers on the use and basic maintenance of all equipment sold. Ensures proper vehicle maintenance guidelines and safe driving habits are followed. Manages inventory and restocks when necessary. Performs other duties as assigned. Job Qualifications Electronics diploma required. Valid driver's license and in order required. Excellent organizational and problem-solving skills. Motivated team player. Strong customer service skills. 2 to 3 years of experience in repair field in a dental/medical environment. Carpentry/plumbing/heating/electricity/electronics related experience required. Excellent communication skills, both written and verbal in English. Work proficiency in both written and spoken French. Knowledge of SAP platform is an asset.

Ce que vous ferez

The Service Technician will perform maintenance and repairs on dental equipment while ensuring compliance with manufacturer guidelines and safety standards. They are also responsible for managing inventory, training customers on equipment use, and maintaining accurate service documentation.

Exigences

Candidates must possess an electronics diploma and 2 to 3 years of experience in a dental or medical repair environment. Proficiency in English and French is required, along with a valid driver's license and skills in carpentry, plumbing, or electrical work.

Compétences indiquées

• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Preventive Maintenance · Souhaitée
• Communication · Souhaitée
• Troubleshooting · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Equipment repair
• Electronics maintenance
• Calibration
• Troubleshooting
• Customer service
• Inventory management
• Technical documentation
• Preventive maintenance
• Problem-solving
• Communication
• Carpentry
• Plumbing
• Electrical systems
• Asepsis protocols
• SAP platform
• Equipment Repair
• Safe Driving
• Vehicle Maintenance
• Valid Driver's License
• Asepsis
• Electricity
• Customer Service
• Electronics
• English Language
• Sales
• Field Service Management
• French Language
• Inventory Management
• Problem Solving
• SAP Applications

Domaines d’emploi

• Trades
• Healthcare
• Customer Service & Support
• Engineering
• Service Technician
• Repair / Service Technician
• Mechanical Engineering Technicians
• Computer, Automated Teller, and Office Machine Repairers