Technical Support Analyst - Intern

Résumé du poste

The intern will provide technical support to clients by troubleshooting issues, documenting interactions, and performing software implementations. They will also collaborate with other departments to streamline service delivery and identify process improvements.

Détails du poste

Company Name: PBS Systems Job Location: Calgary, AB (Tech Center) Job Type: Full-time, Contract (3-month) No. of Openings: 01 Job Requirement(s): Internal Job Title: None Technical Support Analyst - Intern Reports To: Team Lead, Technical Support PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today! The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern (3-month contract). This role will support the PBS Install Services Team. As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client’s experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieve relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: High School Diploma required Relevant certification or post-secondary diploma in progress Previous customer service or dealership experience is an asset Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers Thorough understanding of PC hardware and software as well as Microsoft Products Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive base salary ($20 - $25/hr.) Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Ce que vous ferez

The intern will provide technical support to clients by troubleshooting issues, documenting interactions, and performing software implementations. They will also collaborate with other departments to streamline service delivery and identify process improvements.

Exigences

Candidates must have a high school diploma and be currently pursuing a relevant post-secondary diploma or certification. Strong knowledge of Windows operating systems, server environments, and networking fundamentals is required.

Avantages

• Internal promotion and growth opportunities • Professional and personal development • Travel opportunities • Free parking • Staff events • Referral bonus • Staff discounts

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Troubleshooting
• Customer service
• Windows 7/8/10
• Windows 2008/2012 Servers
• PC hardware
• Microsoft products
• Networks
• TCP/IP
• LAN/WAN
• Documentation
• Time management
• Multi-tasking
• Verbal communication
• Written communication
• Problem solving
• Employment Equity
• Microsoft Windows 7
• Accounting
• Technical Support
• Call Center Experience
• Customer Service
• Client Services
• Communication
• CompTIA A+
• Computer Hardware
• Dealership Management Systems
• Operating Systems
• Sales
• Issue Tracking
• Problem Solving
• Key Performance Indicators (KPIs)
• Local Area Networks
• Windows Servers
• Multitasking
• Release Notes
• Time Management
• Team Leadership
• Wide Area Networks
• Process Improvement
• Prioritization
• Enthusiasm

Domaines d’emploi

• Technology
• Customer Service & Support
• Software
• Technical Support Intern
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists