Team Lead III

Résumé du poste

The Team Lead is responsible for providing leadership, mentorship, and supervision to a team of Youth Outreach Workers while ensuring the successful planning and implementation of the Pathways to Education Program. They will also manage internal and external partnerships, oversee program operations, and ensure service delivery aligns with contract outcomes.

Détails du poste

> PACIFIC COMMUNITY RESOURCES SOCIETY IS COMMITTED TO DIVERSITY AND INCLUSION AND ENCOURAGES APPLICATIONS FROM PEOPLE OF ALL GENDER IDENTITIES AND EXPRESSIONS, PERSONS WITH DISABILITIES, INDIGENOUS PEOPLES, AND VISIBLE MINORITIES. > > PERSONS WHO ANTICIPATE NEEDING ACCOMMODATIONS FOR ANY PART OF THE APPLICATION PROCESS MAY CONTACT OUR HR DEPARTMENT AT HR@PCRS.CA. PERSONAL INFORMATION WILL BE KEPT CONFIDENTIAL. Last Date to Apply: Open Until Filled About PCRS Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer. About the Program The Pathways to Education Program™ is a national program, operating in 20 communities across Canada and provides a comprehensive set of academic, social, financial, and individual supports to youth. The primary goal of the Pathways to Education program is to enhance the educational success of youth living in the Downtown Eastside/Strathcona communities in Vancouver and Guildford/Whalley communities in Surrey. Hours & Conditions of Work * Regular Full Time * 35 hours weekly * Dependent upon program needs, position may be required to travel between Vancouver and Surrey sites. * This position will include in person and on-call work (1 week per month) to support teams who work in the afternoons and evenings. * Evening work hours will be required at times. * Travel to programming sites within the community may be required. Position Summary Wage Grid 18 ($35.73 to $37.28 per hour) PCRS seeks an experienced Team Lead for our Pathways to Education Program. The successful applicant will be part of a team, providing leadership, mentorship to Youth Outreach Workers and youth participating in the program. The Pathways to Education Team Lead will work with the staff team and community to ensure the successful planning, implementation, evaluation and ongoing development of the Pathways to Education Program. Team Lead provides mentorship, support, and supervision to a team of Youth Outreach Workers. The Team Lead will demonstrate strong organizational and leadership skills. This position will be responsible for strengthening and expanding of internal and external community partnerships, and the growth and sustainability of the program. The position will require a willingness to work within complex partnerships in the community that support the specific academic and psychosocial needs of participating youth. The successful candidate will be skilled and experienced connecting with diverse communities, including Indigenous, newcomers, and LGBTQ2+ youth to ensure they feel safe, supported and connected. They will encourage and promote a trauma informed, strong-based, and participant-focused approach. Responsibilities * Hires, onboards, supervises, and mentors staff * Provides direction, coordinates service delivery * Monitors, reports and assesses service performance related to meeting contract outcomes * Works with Manager to ensure overall operations, finances, quality assurance and service delivery align with contract expectations * In partnership with the Manager, explores and pursues opportunities for partnerships, and develops proposals for service expansion, renewal, and development * Understands and applies PCRS’s policies and procedures * Leads and develops an engaged, collaborative, and effective staff team * Maintains and develops effective relationships with internal PCRS programs, partner service delivery organizations, and community groups where applicable * Represents PCRS at community and official functions * Collaborates with other professionals for service goal development and referrals Competencies & Knowledge * Ability to respond to crisis scenarios using agency protocols and ethics. * Effective team collaboration skills. * Experience creating and working within a culturally inclusive environment for staff, partners, and participants. * Strong verbal, interpersonal, presentation, and written communication skills. * Excellent time management skills and the ability to handle multiple, often conflicting priorities. What We Offer * Equitable & Transparent Base Pay – we are a Certified Living Wage Employer [https://www.livingwageforfamilies.ca/living_wage_employers] * Generous paid vacation, personal and sick time; additional paid time off for life events * Additional paid holidays (ex. Easter Monday, Boxing Day) * Health Benefits Coverage with 100% employer-paid premiums - including extended health and prescriptions, dental, vision and paramedical care * Disability and Life Insurance Coverage * Employee & Family Assistance Program including preventative health & counselling * Membership in the Municipal Pension Plan with generous employer contributions * Flexible schedules and earned day off program * Full-day agency orientation and extensive training, with regular ongoing performance evaluations * In-house digital and classroom learning opportunities; staff funding for professional development * Opportunities to use your voice & participate in committees on policy, wellness, safety, JEDI and more Eligibility varies depending on employment terms and role requirements – details for this specific opportunity will be provided on request.

Ce que vous ferez

The Team Lead is responsible for providing leadership, mentorship, and supervision to a team of Youth Outreach Workers while ensuring the successful planning and implementation of the Pathways to Education Program. They will also manage internal and external partnerships, oversee program operations, and ensure service delivery aligns with contract outcomes.

Exigences

The successful candidate must demonstrate strong organizational and leadership skills, with experience in connecting with diverse communities including Indigenous and LGBTQ2+ youth. They must be capable of responding to crisis scenarios and possess effective communication and time management abilities.

Avantages

• Paid vacation • Paid personal time • Paid sick time • Paid holidays • Health benefits coverage • Dental care • Vision care • Paramedical care • Disability insurance • Life insurance • Employee and family assistance program • Municipal pension plan • Flexible schedules • Earned day off program • Professional development funding

Compétences indiquées

• Gestion du temps · Souhaitée
• Mentorship · Souhaitée
• Leadership · Souhaitée
• Team Collaboration · Souhaitée
• Communication Skills · Souhaitée
• crisis management · Souhaitée
• Performance Monitoring · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Mentorship
• Staff supervision
• Crisis management
• Team collaboration
• Communication skills
• Time management
• Trauma-informed care
• Community partnership development
• Program planning
• Service delivery coordination
• Performance monitoring
• Conflict resolution
• Cultural inclusivity
• Time Off Management
• Ethical Standards And Conduct
• Planning
• Mental Health
• Communication
• Disabilities
• Family Support
• Medical Prescription
• Operations
• Performance Review
• Quality Assurance
• Time Management
• Team Leadership
• Collaboration
• Trauma Care

Domaines d’emploi

• Social Services
• Management & Leadership
• Education
• Administrative
• Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers