Technical Support Engineer

Résumé du poste

The Technical Support Engineer will support and troubleshoot Java, Python, and database applications for global customers. They will collaborate with development teams to resolve issues and create root cause analysis reports.

Détails du poste

Overview At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. As a Technical Support Engineer, you will support a diverse set of Java applications, databases, and messaging systems that are on-prem and cloud-based. You will work in a dynamic environment with all aspects of application support, working with Fortune 500 customers located worldwide. The ideal candidate will have strong skills and proven experience debugging applications, working with global customers, multi-tasking, responding to escalations, and prioritizing tasks. Responsibilities Supports existing Java, HTML, Groovy, and Python applications. Performs debugging, testing, and troubleshooting of existing software deployments. Works with the development team to fix problems that are found and assures that the product quality remains high. Works with architects, project management, business owners, and customers to prioritize caseloads. Works independently and collaborates well with others. Creates root cause analysis reports. Identifies application customizations to meet customer’s needs. Modified work schedule and rotating weekend work schedule required Availability for a modified schedule including some weekend work Qualifications Technical Skills: Scripting knowledge (e.g., Bash, PowerShell, or Python) Working knowledge of relational databases, including basic SQL for troubleshooting and support Strong understanding of LDAP and directory services Excellent oral and written communication skills Linux experience Ubuntu/RHEL/CentOS Windows experience Server & Desktop Debugging multi-threaded applications Experience with Virtual Machine Management Hands-on experience with BI tools, Spotfire is strongly preferred Bachelor’s degree in computer science, computer engineering or electrical engineering or equivalent experience Preferred Skills and Experience Familiarity with semiconductor manufacturing procedures Protocol knowledge (TCP, VNC, FTP, SSH) Security related topics like network security scanning, CVE vulnerabilities, etc. Network WAN AWS Salesforce experience or similar CRM Pay Range CAD $65,000.00 - CAD $72,000.00 /Yr.

Ce que vous ferez

The Technical Support Engineer will support and troubleshoot Java, Python, and database applications for global customers. They will collaborate with development teams to resolve issues and create root cause analysis reports.

Exigences

Candidates must have a bachelor's degree in a technical field and experience with Linux, SQL, and scripting languages. Strong communication skills and the ability to work a modified schedule including weekends are required.

Compétences indiquées

• HTML · Souhaitée
• SQL · Souhaitée
• Linux · Souhaitée
• Java · Souhaitée
• Python · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Java
• Python
• SQL
• Linux
• Bash
• PowerShell
• Debugging
• Troubleshooting
• LDAP
• Virtual Machine Management
• Spotfire
• TCP
• SSH
• HTML
• Groovy
• Semiconductor Manufacturing
• Semiconductors
• HyperText Markup Language (HTML)
• Java (Programming Language)
• Amazon Web Services
• Technical Support
• Electrical Engineering
• Bash (Scripting Language)
• Business Intelligence
• Customer Relationship Management
• Management
• Ubuntu (Operating System)
• CentOS
• Communication
• Computer Science
• Computer Engineering
• Relational Databases
• Directory Service
• Innovation
• Python (Programming Language)
• Network Security
• Lightweight Directory Access Protocols
• Project Management
• Multitasking
• Windows PowerShell
• Red Hat Enterprise Linux
• Salesforce
• SQL (Programming Language)
• Troubleshooting (Problem Solving)
• Virtual Machines
• Virtual Network Computing
• Wide Area Networks
• Product Quality (QA/QC)
• Scripting
• Transmission Control Protocol (TCP)

Domaines d’emploi

• Technology
• Engineering
• Customer Service & Support
• Software
• Manufacturing
• Technical Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists