IT Support Engineer II

What You’ll Do · Handle Tier 1/2 incidents involving advanced endpoint issues. · Perform advanced diagnostics using logs and remote tools. · Manage device imaging and deployment workflows. · Write and maintain scripts (PowerShell/Bash). · Administer Entra /Azure AD identity and access workflows. · Support endpoint security tools, patching, and encryption. · Troubleshoot DNS/DHCP/VPN/Wi‑Fi issues. · Participate in Incident/Problem/Change processes. · Coordinate with security and engineering teams. Requirements · 3+ years enterprise technical support experience. · Expert Windows/macOS troubleshooting. · Strong networking fundamentals (DNS, DHCP, VPN, Wi‑Fi). · Write reliable scripts for inventory, cleanup, policy checks. · Experience with Entra ID. · Knowledge of endpoint security practices. · Designs/optimizes Intune /JAMF device profiles, pilot tests. · Translates technical detail for non-technical users, proactive updates to KB. · Must have the ability to obtain and maintain a U.S. Security Clearance. Preferred · Network+, Security+, ACSP, or other relevant Microsoft certifications. · Enterprise deployment experience. · Experience collaborating with SecOps. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, and move about regularly throughout the day and lift / carry up to 50 pounds. Must have manual dexterity to operate standard office and IT equipment such as computers, keyboards, servers, and cabling tools. Must be physically capable of installing or replacing workstation and network hardware, tracing cabling in confined spaces, and performing light equipment setup within office or lab environments. Work Environment This position primarily operates in a standard office setting with periodic work in lab and manufacturing areas. The role requires use of standard office and IT equipment and may involve occasional access to server racks, networking closets, or production areas. Limited travel may be required to PDW facilities, test sites, or vendor locations for project or maintenance activities. The position may involve occasional exposure to non-climate-controlled environments, noise, or dust, and may require personal protective equipment (PPE) when entering production zones. This is a fast-paced, collaborative environment requiring close coordination with engineering, manufacturing, and information-security teams. Standard work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours activities as operational needs demand. Benefits PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include: · Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company. · Safe Harbor 401(K) with company match. · Paid Parental Leave. · A work environment that encourages teamwork and innovation. · Employer provided life insurance. · Robust Employee Assistant Program (EAP). · Competitive salary, generous paid time off (PTO), and flexible leave options. · On-site gym EEO Statement PDW is an equal opportunity employer that upholds all federal and state non-discrimination laws. We ensure a fair and unbiased evaluation for employment for all qualified candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition, disability, genetic information, veteran status, or any other characteristic protected by law.

Handle Tier 1/2 endpoint incidents and perform advanced diagnostics using logs and remote tools. Manage device imaging, deployment workflows, and administer Entra/Azure AD identity and access.

Requires over 3 years of enterprise technical support experience with expert-level Windows and macOS troubleshooting skills. Candidates must be able to obtain a U.S. Security Clearance and possess strong networking and scripting fundamentals.

• Medical Insurance • Dental Insurance • Vision Insurance • 401k With Company Match • Paid Parental Leave • Life Insurance • Employee Assistant Program (EAP) • Competitive Salary • Paid Time Off (PTO) • Flexible Leave Options • On-site Gym

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows Troubleshooting
• MacOS Troubleshooting
• PowerShell
• Bash
• Entra ID
• Azure AD
• Intune
• JAMF
• DNS
• DHCP
• VPN
• Wi-Fi
• Endpoint Security
• Device Imaging
• Technical Support
• Network Troubleshooting
• Azure Active Directory
• Workflow Management
• Time Off Management
• Jamf
• Security Operations (SecOps)
• Apple Certified Support Professional
• Mac OS
• Bash (Scripting Language)
• CompTIA Network+
• CompTIA Security+
• Dynamic Host Configuration Protocol (DHCP)
• Encryption
• Extensible Authentication Protocol
• Innovation
• Networking Hardware
• Virtual Private Networks (VPN)
• Fine Motor Skills
• Microsoft Certified Professional
• Personal Defense Weapon
• Personal Protective Equipment
• Windows PowerShell
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)
• Security Clearance
• Coordinating
• Teamwork

• Technology
• Customer Service & Support
• Engineering
• Security & Safety
• IT Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine