EUC & Desktop Support Engineer

We are seeking an experienced EUC & Desktop Support Engineer to provide enterprise-level end-user support for desktop and laptop environments. The successful candidate will manage incidents and service requests, support Microsoft endpoint management technologies, maintain IT assets, and ensure high-quality service delivery. This role requires strong troubleshooting skills, bilingual communication in English and French, and the ability to work onsite four days per week in Montreal, QC. Key Responsibilities Provide technical support for desktops, laptops, and end-user devices. Manage incident resolution and service request queues while meeting SLAs. Support Microsoft Enterprise Applications, including SCCM and Intune. Perform device installation, configuration, testing, and quality inspections. Assist with software deployment and endpoint management. Maintain IT asset inventory and documentation. Provide user training for new hardware and software installations. Support video conferencing technologies for remote collaboration. Ensure compliance with IT service management processes and standards. Participate in service transition and continuous process improvement initiatives. Required Skills & Qualifications Experience supporting enterprise desktop and laptop environments. Strong knowledge of Microsoft SCCM and Microsoft Intune. Experience with incident and request management. Excellent troubleshooting and problem-solving skills. Experience with asset management and IT documentation. Knowledge of software deployment processes. Familiarity with video conferencing technologies. Understanding of service transition and IT compliance processes. Fluent in English and French (Mandatory). MCSA certification preferred. ITIL Foundation certification preferred.

Provide enterprise-level technical support for desktops, laptops, and end-user devices while managing incident and service request queues. Maintain IT asset inventory and support Microsoft endpoint management technologies like SCCM and Intune.

Candidates must be fluent in English and French with experience in enterprise desktop environments and Microsoft endpoint management. MCSA and ITIL Foundation certifications are preferred.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Desktop Support
• Microsoft SCCM
• Microsoft Intune
• Incident Management
• Service Request Management
• Asset Management
• Software Deployment
• Video Conferencing
• ITIL
• Bilingual English and French
• Endpoint Management
• Troubleshooting

• Technology
• Customer Service & Support
• Engineering
• Consulting
• Software

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

28 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine

Niveau d’expérience

Associate