QE with Contact Center Tools & Amazon Connect

Résumé du poste

The role involves providing technical leadership for maintenance releases and enhancements of contact center platforms. Responsibilities include automating IVR, routing, UI, and APIs to ensure high-quality software delivery.

Détails du poste

ROLE: QE with Contact Center Tools & Amazon Connect 📍 Location: Toronto, ON 💼 Work Model: Hybrid 💼 Employment Type: Full-time Work Authorization: Must be authorized to work in Canada About the Role We are looking for an experienced Quality Engineer (QE) with strong expertise in Contact Center platforms, Amazon Connect, test automation, and IVR/routing automation. The ideal candidate will have hands-on experience with contact center technologies and automation testing across UI and APIs, along with strong Java programming skills. Key Skills & Responsibilities Strong expertise in Contact Center platforms Experience with Amazon Connect and contact center technologies Hands-on experience with IVR/Routing automation using tools such as Cyara, Hammer, or similar Experience with automation testing across UI and APIs using tools such as Selenium, Postman, Karate, or similar Experience with Agent Desktop automation Strong knowledge of Core Java Provide technical leadership for maintenance releases, enhancements, and ongoing support activities Experience with development and collaboration tools such as Git, Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse Experience working in a structured Scaled Agile (SAFe) environment Ideal Candidate The ideal candidate will have a strong combination of Quality Engineering, Contact Center, test automation, IVR/routing automation, and Java experience, with the ability to provide technical leadership and support ongoing releases and enhancements. How to Apply Interested candidates can apply directly through the external application link. Please submit your updated resume highlighting your relevant Contact Center, Amazon Connect, IVR, test automation, Java, and Quality Engineering experience.

Ce que vous ferez

The role involves providing technical leadership for maintenance releases and enhancements of contact center platforms. Responsibilities include automating IVR, routing, UI, and APIs to ensure high-quality software delivery.

Exigences

Candidates must have strong expertise in Amazon Connect, Java programming, and automation tools like Selenium and Postman. Experience working within a Scaled Agile (SAFe) environment and authorization to work in Canada are required.

Compétences indiquées

• Jira · Souhaitée
• Java · Souhaitée
• Git · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Amazon Connect
• Contact Center Platforms
• IVR/Routing Automation
• UI Automation
• API Automation
• Java
• Selenium
• Postman
• Karate
• Agent Desktop Automation
• Git
• Bitbucket
• JIRA
• Confluence
• SAFe
• Quality Engineering

Domaines d’emploi

• Software
• Technology
• Engineering
• Data & Analytics
• Customer Service & Support