Inside Sales Representative

Location: Saint-Léonard, Quebec Role: The Inside Sales Representative (ISR) develops new business opportunities while providing exceptional service and sales support to existing customers. Manage inbound and outbound customer communications, support the customer journey from prospecting to order fulfillment, and drive customer acquisition, retention, and revenue growth while supporting Account Executives in achieving departmental objectives. In addition to year-round full-time employment, we also provide: WHAT’S IN IT FOR YOU? Starting rate of $26.08/hour Company paid Group Health & Dental Benefits 5 additional paid days off per year: 2 sick days, 2 personal days and you don’t work on your birthday! RRSP contribution match program MAIN RESPONSIBILITIES Customer Support: Serve as the first point of contact for inbound customer calls, emails, and online inquiries while delivering an exceptional customer experience. Proactively assess customer needs, resolve inquiries, maintain accurate customer records in Business Central and CRM, identify opportunities for Account Executive involvement, coordinate with other departments, and achieve departmental and individual KPIs. Business Development & Sales: Conduct proactive outbound prospecting to identify and qualify new business opportunities, maintain consistent outbound sales activity, promote products and marketing campaigns, identify upselling and cross-selling opportunities, generate qualified opportunities, deliver virtual demonstrations, build customer relationships, collaborate with Marketing, monitor lead progression, and convert immediate sales opportunities into sales orders or qualified opportunities. Internal Sales Support: Provide administrative and sales support to assigned Account Executives and act as a liaison between customers and Account Executives throughout the sales cycle. Prepare quotations, source products, process customer orders and payments, coordinate order status and deliveries, assist with invoice and account inquiries, and participate in product training to maintain a comprehensive understanding of Pepco's products and services. IDEAL CANDIDATE: Location: Must live in Saint-Léonard, QC, or other nearby areas. Typical schedule: On-site position. Monday to Friday, 40 hours per week, 8:00 am- 5:00 pm fixed hours of work, occasional overtime. Education: College Diploma in Business Administration, Sales, Marketing or equivalent experience Physical Requirements: Must have the physical capabilities and strength to lift and/ or move items up to 20 lbs. Experience: Minimum of 2 years work experience in a customer service environment, administration, inside sales, business development or sales support. Technology: User experience with an Enterprise Resources Planning (ERP) platform; Proficient in using Microsoft 365 applications. Skills: Strong communication skills both verbal and written in English and French. Able to balance in-bound customer service responsibilities with proactive outbound sales activities. Quick to grasp new concepts and information. Exhibits strong aptitude for learning and adapting. Ability to solve problems and handle confidential information. Capacity to remain calm and professional when interacting with irate customers. ABOUT PEPCO Pepco Corp. is a second-generation Canadian family business that has been serving commercial, industrial, governmental, and wholesale customers since 1986. As a trusted distributor and marketer of fuels, lubricants and industrial supplies in Ontario and Quebec, Pepco’s mission is to deliver the right products at the right place, at the right time, every time. Pepco is committed to providing quality products, exceptional service and innovative solutions to its customers and partners. Visit www.pepco.ca to learn more.

The role involves managing inbound and outbound customer communications to drive acquisition and revenue growth. The representative provides sales support to Account Executives and manages the customer journey from prospecting to order fulfillment.

Candidates must have a college diploma in Business, Sales, or Marketing and at least 2 years of experience in customer service or sales support. Proficiency in English, French, and Microsoft 365, along with experience using ERP platforms, is required.

• Group Health & Dental Benefits • 5 additional paid days off per year • Sick days • Personal days • Birthday off • RRSP contribution match program

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Inside Sales
• Business Development
• Customer Service
• Prospecting
• Upselling
• Cross-selling
• CRM
• ERP
• Microsoft 365
• Bilingual English and French
• Problem Solving
• Order Processing
• Virtual Demonstrations
• Account Management
• Communication Skills
• Administrative Support

• Sales
• Customer Service & Support
• Administrative
• Logistics

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte