Junior Service Advisor

Junior Service Advisor - Porsche Centre Markham, Markham, ON L3P 3M2 Porsche Centre Markham are in search of a customer service driven individual to work alongside our team as a Junior Service Advisor. We are part of North America’s largest automotive retailer, Lithia and Driveway, and it’s your chance to work for a Fortune 200 company and grow with us! As a Junior Service Advisor, you will provide top-notch customer service, develop an understanding on the repair process, and assist with customer inquiries. You must have strong problem-solving and communication skills, and a commitment to customer satisfaction. Join us and become an essential part of our successful team! Duties and Responsibilities Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service. Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Creates/opens work orders for new customers and service; closes orders as appropriate. Invoices work orders and accepts payments from customers; submits reports and receipts to accounting. Provides quotes or estimates to customers regarding service needed. Advises customers of current status of their vehicle as well as any additional work that may be required. Performs other duties as required by the Service Manager to ensure the successful operation of the dealership. Skills and Qualifications Experience in automotive field. 1-2 years of experience as Service Advisor or junior role is an asset. CDK experience. Aptitude for numbers. Valid Driver’s License and a clean driver’s abstract. Why Work For Us? Competitive Compensation - starting at $60,000 annual salary with commission-based bonuses. Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. Vacancy: This is an additional position We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

The Junior Service Advisor manages customer service requirements, schedules appointments, and handles work orders and invoicing. They act as the primary point of contact for customers regarding vehicle status and service estimates.

Candidates should have experience in the automotive field, preferably 1-2 years as a Service Advisor, and proficiency with CDK software. A valid driver's license and a clean driving abstract are required.

• Health Insurance • Dental Insurance • Long-term Disability Insurance • Life Insurance • Growth Opportunities • Stock Purchase Program

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Problem Solving
• Communication
• CDK
• Numerical Aptitude
• Scheduling
• Invoicing
• Automotive Repair Process
• Valid Driver's License
• Accounting
• Artificial Intelligence
• Customer Inquiries

• Customer Service & Support
• Retail
• Transportation
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine