Customer Service Representative

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. Key Responsibilities & Duties Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries. Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. Follow up with customers throughout the resolution process to ensure satisfaction. Route calls to the appropriate department when necessary, ensuring a seamless customer experience. Assist in generating sales and upselling opportunities based on inbound customer inquiries. Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. Ensure consistent communication between the company and customers to foster strong relationships. Perform data entry, process cancellations, credits, and invoicing as needed. Support additional call center functions and assume other duties as assigned. Qualifications & Skills Strong verbal and written communication skills with the ability to convey information clearly and professionally. Previous customer service experience in a call center environment. Ability to multi-task in a fast-paced, high-volume environment. Strong problem-solving and conflict resolution skills. Attention to detail and ability to work under frequent interruptions. Experience using CRM systems and data entry tools. Sound knowledge of customer service principles and best practices. Ability to work independently and as part of a team. High School diploma or equivalent required. Work Environment & Physical Requirements (if Applicable) Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. Occasional lifting and moving up to 50 lbs. may be required. Fast-paced environment with frequent customer interactions and problem resolution. Some overtime may be required as needed. Pay Rate: $20. per hour

The role involves managing inbound and outbound customer interactions regarding scheduling, billing, and service resolution. The representative coordinates with distribution centers and suppliers to resolve complaints and process returns efficiently.

Candidates must have a high school diploma and previous call center experience. Strong communication skills and proficiency with CRM systems are required to handle high-volume customer inquiries.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication Skills
• Problem-Solving
• Conflict Resolution
• CRM Software
• Data Entry
• Multi-tasking
• Troubleshooting
• Billing
• Scheduling
• Upselling
• Invoicing

• Customer Service & Support
• Logistics
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level