Manager, Family Entertainment Centre (FEC)

Genda Americas proudly has a Play to Win culture. We live and breathe amusement. Come and change the game with us and learn to play different. We are looking for a Family Entertainment Center (FEC) Manager to join our ever-expanding team. We pride ourselves on exceptional customer service and experiences. If you share that passion, we welcome you to apply. Come see how you can contribute to the continued success of Genda Americas. Family Entertainment Center (FEC) Manager The FEC Manager works in conjunction with the FEC Director to manage FEC operations and staff. The role supports and assists in enhancing both our self-operated business locations (Theatre and Non-theatre), and those of our third-party customers. This role acts as an ambassador of the company brand to maximize revenue and guest experiences. The role will assist and strive to maximize FEC revenues while adhering to established budgets. It will manage and perform administrative and operational duties related to the overall FEC Operations including but not limited to recruitment, staff scheduling, implementing and enforcing all company policies and procedures and training programs. The role will assist in overseeing and carrying out company-wide projects as part of the installation team; this includes tasks such as: project/installation preparation and execution; implementation and enforcement of company practices; training of all employees; mentoring, developing and supporting staff. These are the standards we look for: * University / College diploma in a business administration of study or equivalent experience is required * Minimum 3 years of experience leading an operational team from a related industry, ideally in the Family Entertainment Centre or Amusement sector. * Travel to and from locations is a requirement of the role. 50% of the time. * Experience working in areas with exposure to heavy equipment/machinery operation or traffic. * A valid driver’s license, and personal vehicle are required. * Self-disciplined with excellent organizational, project and time management skills. * Problem solving, accuracy, attention to detail and analytical ability is required * Demonstrate strong organizational, management and leadership abilities. * Ability to work effectively in a fast-paced environment and prioritize. These are the values that are important to us: * Speed is King - "Speed" is not just important but of the utmost importance * Grit and Grit - The most essential factor for success is Grit (perseverance) * Enjoy our Journey - Let's enjoy our journey together and achieve greater dreams Please come and learn more about us at www.genda-americas.com Genda Americas is an equal opportunity employer. Accommodation for disabilities will be provided to support participation in all aspects of the recruitment process. This Vacancy is Open due to a current open position.

Manage FEC operations and staff to maximize revenue and enhance guest experiences across self-operated and third-party locations. Oversee administrative duties, recruitment, and company-wide installation projects including staff mentoring and training.

Requires a university/college diploma in business administration or equivalent and at least 3 years of leadership experience in the amusement or FEC sector. Must possess a valid driver's license, a personal vehicle, and the ability to travel 50% of the time.

• Service à la clientèleSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Management
• Staff Scheduling
• Recruitment
• Project Management
• Budgeting
• Customer Service
• Training and Development
• Problem Solving
• Analytical Ability
• Leadership
• Time Management
• Organizational Skills

• Management & Leadership
• Sports & Recreation
• Hospitality
• Customer Service & Support
• Retail

Formation minimale

Baccalauréat

Expérience minimale

3+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine