IT Service Management Analyst

Résumé du poste

The IT Service Management Analyst is responsible for providing oversight for evolution of the Problem and Change Management processes while we scale and shape the future of IT support services that will enhance the user experience.

Ce que vous ferez

The analyst provides oversight for the evolution of Problem and Change Management processes. The goal is to scale IT support services and enhance the overall user experience.

Exigences

Requires a technical college degree and at least 2 years of experience in IT, Project Management, or ITSM. Proficiency in ITSM tools like ServiceNow or Zendesk and strong data analysis skills in Excel are essential.

Avantages

• Paid Vacation • Personal Days • Paid Holidays • Health Benefits • Dental Benefits • HSA • PSA • Life Insurance • Disability Coverage • Employee Assistance Program • Virtual Care • Paid Parental Leave • RRSP • DPSP • Tuition Reimbursement • Employee Referral Rewards

Compétences indiquées

• Change Management · Souhaitée
• Technical · Souhaitée
• analysis · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Health · Souhaitée
• Analyse de données · Souhaitée
• Microsoft Excel · Souhaitée
• management · Souhaitée
• future · Souhaitée
• Gestion de projet · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Problem Management
• Change Management
• ITIL
• ITSM
• Data Mining
• Critical Thinking
• Root Cause Analysis
• Microsoft Excel
• Zendesk
• ServiceNow
• Written Communication
• Verbal Communication