Assistant Manager

Résumé du poste

The Assistant Manager oversees front desk operations, manages personnel, and assists the General Manager in driving club metrics and maintaining facility standards. They are responsible for staff training, inventory monitoring, and ensuring a high level of customer service for all members.

Détails du poste

Job Details: Job Location: Lethbridge - Lethbridge, AB, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Weekdays, Job Category: Customer Service, Assistant Manager Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests. Essential Duties and Responsibilities: The ability to understand and drive club metrics in alignment with business performance Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness Develop and maintain cleaning duties for front desk employees and oversees over-night employees Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition Mentor Front End employees to promote career growth through training, development, and performance assessment Perform other duties as assigned by the Club Manager Minimum Skills Basic computer proficiency (Microsoft Suite) Ability to manage multiple responsibilities Solid work ethic with strong decision-making skills Self-starter who takes initiative with minimal direction and supervision Comfortable working a flexible rotating schedule Basic computer, math, and communication skills require Superior customer service skills, preferably in the fitness industry. Solid supervisory, diplomacy and listening skills. Hard working, enthusiastic and energetic! Strong problem resolution skills. Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications A High School Diploma Or Equivalent required (Associates degree preferred) 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred) Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel) Bi-lingual preferred. CPR/AED certification an Asset. Hours (Initial training hours may vary as well as when the needs of the facility change.) Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or Weekend Hours based on club needs. Open or flexible availability is a plus. Monday: 2:45pm - 11:15pm Tuesday: 2:45pm - 11:15pm Wednesday: 2:45pm - 11:15pm Thursday: 2:45pm - 11:15pm Friday: OFF Saturday: OFF Sunday: 10:45am - 7:15pm Benefits Competitive Salary Company contribution towards health benefits (Applicable for Full Time Positions) Paid Time Off benefits (Applicable for Full Time Positions) Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer. Qualifications:

Ce que vous ferez

The Assistant Manager oversees front desk operations, manages personnel, and assists the General Manager in driving club metrics and maintaining facility standards. They are responsible for staff training, inventory monitoring, and ensuring a high level of customer service for all members.

Exigences

Candidates must have a high school diploma or equivalent and at least 6 months of supervisory experience in a retail or restaurant environment. Proficiency in Microsoft Office and the ability to work a flexible, rotating schedule are required.

Avantages

• Competitive salary • Health benefits • Paid time off • Free black card membership • Exercise incentives

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Recruitment · Souhaitée
• Operations Management · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Gestion des stocks · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Team management
• Operations management
• Recruitment
• Inventory management
• Sales analysis
• Problem resolution
• Communication
• Microsoft office
• Leadership
• Delegation
• Time management
• Conflict resolution
• Training and development
• Fitness industry knowledge
• Management
• Operations
• Problem Solving
• Training And Development
• Strong Work Ethic
• Decision Making
• Microsoft Excel
• Ethical Standards And Conduct
• Restaurant Operation
• Microsoft Office
• Enthusiasm
• Sales
• Customer Service
• Auditing
• Self-Starter
• Energetic
• Proactivity
• Private Equity
• Mathematics
• Time Off Management
• Multitasking
• Cleanliness
• Microsoft Word
• Automated External Defibrillator (AED) Certification
• Cardiopulmonary Resuscitation (CPR) Certification
• Diplomacy
• Punctuality
• Inventory Monitoring
• Friendliness
• Phone Interviews
• Listening Skills
• Delegation Skills

Domaines d’emploi

• Management & Leadership
• Retail
• Customer Service & Support
• Sports & Recreation
• Assistant Manager
• Assistant General Manager
• Managing Directors and Chief Executives
• General and Operations Managers