Customer Success Manager

The Role We're looking for a Customer Success Manager to own the post-sale relationship. Our founders close the deals, your job is to make sure customers go live quickly, get value fast, and stick around. This is a hands-on, technical-adjacent role. You'll be working with AI teams, infrastructure engineers, and founders who know what they want, your job is to make sure they get it. What You'll Do •⁠ ⁠Own onboarding: take customers from signed contract to production •⁠ ⁠Be the go-to point of contact throughout the customer lifecycle •⁠ ⁠Proactively identify risk, expansion opportunities, and churn signals •⁠ ⁠Work closely with our founder on renewal and upsell conversations •⁠ ⁠Translate customer feedback into product insights for the team •⁠ ⁠Build and document the playbooks as we grow Who You Are •⁠ ⁠2–5 years in Technical Customer Success, Solutions Engineering, or Technical Account Management at a B2B infrastructure company •⁠ ⁠Comfortable talking to engineers and technical buyers, you don't need to code, but you can hold your own •⁠ ⁠Strong communicator who can simplify complex concepts without dumbing them down •⁠ ⁠Proactive, organized, and doesn't need hand-holding •⁠ ⁠Startup-ready: you're excited to build process, not just follow it Nice to Have •⁠ ⁠Experience with cloud infrastructure, GPUs, or AI/ML tooling •⁠ ⁠Early-stage startup experience

The Customer Success Manager owns the post-sale relationship, ensuring customers onboard quickly and realize value from the product. They act as the primary point of contact, managing renewals, identifying expansion opportunities, and translating feedback into product insights.

Candidates need 2-5 years of experience in Technical Customer Success or Solutions Engineering within a B2B infrastructure environment. They must be comfortable communicating with engineers and be proactive in building processes within a startup setting.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Onboarding
• Technical Account Management
• Customer Lifecycle Management
• Churn Mitigation
• Upselling
• Product Feedback Translation
• Playbook Documentation
• B2B Infrastructure
• Technical Communication
• Process Building

• Customer Service & Support
• Technology
• Software
• Sales
• Management & Leadership

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada

Mode de candidature

La candidature directe est offerte