customer service agent

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Retail/wholesale establishment/distribution centre Responsibilities Tasks Answer written and oral inquiries Co-ordinate special publicity events and promotions Gather, research and prepare communications material Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Explain procedures, risks and benefits to clients Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Additional information Security and safety Criminal record check Transportation/travel information Public transportation is available Work conditions and physical capabilities Attention to detail Fast-paced environment Bending, crouching, kneeling Repetitive tasks

The agent is responsible for handling customer inquiries, resolving complaints, and managing billing and digital databases. They also coordinate publicity events and provide ongoing post-sale support to clients.

Candidates must have a high school diploma and between one to two years of experience. A criminal record check is required for this on-site retail/wholesale position.

• Service à la clientèleSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Complaint Resolution
• Billing
• Record Keeping
• Database Management
• Office Administration
• Client Support
• Research
• Event Coordination

• Customer Service & Support
• Retail
• Logistics
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

1 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level