Field Service Technician

Overview Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. Branch location: Gatineau, QC Pay: $ 23 / hour Schedule: Monday to Friday 6:00 AM - 2:30 PM Benefits Of Working For Primo Brands Health Benefits: Medical, prescription, dental, vision Retirement/Investing: RRSP with a 5% match, Employee Stock Purchase Plan (ESPP) Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accidental death and dismemberment Other great benefits: Employee discounts, tuition reimbursement, paid vacation and sick time, paid stat holidays and paid personal days, employee assistance program (EAP) Responsibilities Deliver on our customer promise by performing maintenance and repairs on water coolers, water filtration systems, and coffee equipment to exceptional standards. Respond to service calls in a timely manner, meet our service requirements with accuracy and precision, and proactively identify opportunities to minimize machine downtime. Act as a Primo brand ambassador by maintaining strong relationships with existing and potential customers, knowing our products and services, and providing outstanding customer experiences. Be the voice of the customer within the company. Qualifications Be 21 years of age or older. Hold a Class 5 driver’s license with a clean driving record. Previous experience in a customer‑facing role. Previous experience as a maintenance technician is preferred. Hold Reliability Status (an asset) or the ability to obtain. Ability to apply basic math concepts and use basic functions on a handheld scanner. Exceptional customer service and communication skills in English and French (will serve clients in Ontario and Quebec). Ability to frequently lift and/or move 10 pounds, and occasionally lift and/or move up to 50 pounds. Candidates must possess strong French and English language skills to effectively communicate with customers and provide exceptional service. Proficiency in French and English is essential for understanding customer needs, resolving inquiries, and collaborating with team members. Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come. Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, provincial, and local law.

Perform maintenance and repairs on water coolers, filtration systems, and coffee equipment to minimize machine downtime. Act as a brand ambassador by maintaining strong customer relationships and providing exceptional service experiences.

Candidates must be at least 21 years old with a clean Class 5 driver's license and proficiency in both English and French. Previous experience in customer-facing roles is required, while maintenance technician experience is preferred.

• Medical Insurance • Prescription Drug Coverage • Dental Insurance • Vision Insurance • RRSP with 5% Match • Employee Stock Purchase Plan (ESPP) • Employee Life Insurance • Short-term Disability • Long-term Disability • Critical Illness Insurance • Hospital Indemnity • Accidental Death and Dismemberment • Employee Discounts • Tuition Reimbursement • Paid Vacation • Paid Sick Time • Paid Statutory Holidays • Paid Personal Days • Employee Assistance Program (EAP)

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Equipment Maintenance
• Water Filtration Systems
• Customer Service
• Communication Skills
• English Proficiency
• French Proficiency
• Basic Mathematics
• Handheld Scanner Operation
• Technical Troubleshooting
• Relationship Management

• Trades
• Customer Service & Support
• Food & Beverage
• Engineering
• Logistics

Expérience minimale

0+ ans

Postuler avant le

31 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level