Product Validation & Support Engineer

Résumé du poste

The role involves providing technical support to customers through troubleshooting and RMA inspections while assisting the R&D team with product assembly and testing. You will also contribute to new product development by supporting prototyping, validation, and technical documentation efforts.

Détails du poste

Job Responsibilities As a Product Validation & Support Engineer , your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections. Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment. Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts. You will be supported by the R&D Manager and the B2C Technical Lead. What You’ll Do Provide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspections Assist in-person customer inquiries Investigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and Marketing Support the R&D team with assembly and testing of linear actuators, control boxes, and related components Plan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers, and validation equipment Create and validate technical product documentation, ensuring specifications are verified through testing and analysis Train internal teams on new or updated products to ensure strong product knowledge and support readiness Assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts Required Skills and Experiences Diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related engineering field Strong communication skills with a professional and customer-focused attitude Hands-on experience troubleshooting mechanical and electrical components Hands-on experience with basic fabrication, assembly, and soldering Methodical and organized approach to testing, documentation, revision control, and traceability Good understanding of motor control systems and common technical challenges Strong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teams Nice To Have Experience designing, building, or working with test jigs and automated test setups Experience with 3D printing (design and prototyping) Proficiency with SolidWorks or similar CAD software Experience with Arduino or similar microcontroller platforms Embedded programming experience, including C for microcontrollers Reasons you’ll love working here Comprehensive extended health and dental benefits In-office electric sit-stand desks and ergonomic accessories Quarterly team events and monthly free lunch Employee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.) Visit Our Websites To Learn More About Us http://www.progressiveautomations.com http://www.progressivedesk.com

Ce que vous ferez

The role involves providing technical support to customers through troubleshooting and RMA inspections while assisting the R&D team with product assembly and testing. You will also contribute to new product development by supporting prototyping, validation, and technical documentation efforts.

Exigences

Candidates must hold a diploma or bachelor's degree in an engineering field and possess hands-on experience with mechanical and electrical troubleshooting. Strong communication skills and a methodical approach to documentation and testing are essential for this position.

Avantages

• Extended health benefits • Dental benefits • In-office electric sit-stand desks • Ergonomic accessories • Quarterly team events • Monthly free lunch • Employee discounts

Compétences indiquées

• Gestion du temps · Souhaitée
• Validation · Souhaitée
• Leadership · Souhaitée
• Documentation · Souhaitée
• Communication · Souhaitée
• Troubleshooting · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Troubleshooting
• RMA inspections
• Product testing
• Mechanical assembly
• Electrical assembly
• Soldering
• Fabrication
• Motor control systems
• Documentation
• Prototyping
• Validation
• Time management
• Leadership
• Communication
• CAD
• Product Knowledge
• Microcontrollers
• Actuators
• Computer-Aided Design
• Additive Manufacturing (3D Printing)
• Arduino
• Test Automation
• Business-To-Consumer
• Customer Service
• Version Control
• SolidWorks (CAD)
• Electronic Components
• Embedded Systems
• Firmware
• Traceability
• Marketing
• Motor Control
• New Product Development
• Operations
• Product Testing
• Time Management
• Troubleshooting (Problem Solving)
• Test Equipment
• Customer Inquiries

Domaines d’emploi

• Engineering
• Customer Service & Support
• Manufacturing
• Technology
• Product Validation Engineer
• Validation Engineer
• Industrial and Production Engineers
• Validation Engineers
• Industrial Engineers