Associate VIP Account Manager

Role Overview We are seeking a motivated and relationship-driven Associate VIP Account Manager to join our VIP team. In this role, you are an individual contributor, and own and manage a dedicated book of business, building meaningful relationships with high-value players to drive account growth, engagement, and long-term retention. This is a high-touch, communication-heavy position ideal for someone who thrives on daily client interaction and takes pride in delivering a premium customer experience. This role will be on-site in our office in Vancouver, BC. Key Responsibilities Manage and grow an assigned book of VIP accounts with a focus on increasing account value and player retention Maintain a high-volume outreach cadence, including a minimum of 20 outbound calls and 50+ text contacts per day Build genuine, lasting relationships with VIP players through personalized, proactive communication Develop and execute personalized outreach strategies based on player behaviour, preferences, and performance data Execute and promote marketing campaigns and promotions to your book of business, partnering closely with the CRM team to activate campaigns, drive engagement, and maximize account value Monitor player activity and performance trends, identifying opportunities for reactivation, upsell, and retention Proactively enhance the VIP journey by recommending tailored offers, incentives, and premium experiences Provide occasional after-hours support via call/text to maintain strong client relationships Represent our brand at exclusive customer events and travel as needed to host and support VIP events, delivering white-glove experiences for top players Execute all VIP policies and guidelines, including responsible gaming standards and regulatory requirements Qualifications and Experience Bachelor's Degree in Business, Marketing, Communications, or a related field, or equivalent professional experience in a customer-facing role At least 1 year of experience in sales, account management, or a high-touch customer service environment supporting premium or high-value clients What We're Looking For A proactive, ownership-driven mindset with the ability to thrive in a fast-paced, performance-focused environment Excellent interpersonal and communication skills with the ability to build trust through authentic engagement Strong analytical skills with the ability to interpret player data, behavioral trends, and performance metrics to guide outreach strategies A genuine passion for delivering premium, white-glove customer experiences Comfort with high-volume daily outreach and a busy, communication-heavy workload Role Requirements Flexibility to work nights and weekends to support player events and engagement initiatives Willingness to travel as needed for VIP events Availability for occasional after-hours client support

Manage a dedicated book of high-value VIP accounts to drive growth, engagement, and long-term retention through high-volume personalized outreach. Execute marketing campaigns and represent the brand at exclusive customer events to provide a premium white-glove experience.

Requires a Bachelor's degree in Business, Marketing, or Communications, or equivalent professional experience. Candidates must have at least one year of experience in sales or high-touch account management for premium clients.

• Analyse de donnéesSouhaitée
• VenteSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Relationship Building
• Customer Retention
• Client Outreach
• CRM Strategy
• Data Analysis
• Interpersonal Communication
• Sales
• Customer Experience
• Performance Monitoring
• Event Hosting
• Responsible Gaming Standards

• Sales
• Customer Service & Support
• Marketing
• Management & Leadership
• Sports & Recreation

Formation minimale

Baccalauréat

Expérience minimale

1+ ans

Postuler avant le

20 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte